Melita would like to inform its customers that its contact centre is currently experiencing higher than usual incoming call traffic volume. Due to a recent system upgrade, certain administrative processes are unfortunately taking longer than usual. However this situation is only expected to last until the initial teething problems are ironed out. The company is working closely with its suppliers to improve the situation as quickly as possible.
Meanwhile, Melita has taken the necessary measures to increase the number of contact centre representatives manning its telephone lines and is in the process of further increasing staff within other customer contact points.
Melita has also developed a web contact form accessible online via www.melita.com/contactus and customers are invited to follow the easy online process to log any billing and account administration queries. Enquiries will be directed to the respective contact centre representatives who will prioritise issues according to the impact on the customer’s services. Customers may also view details of their bills and call usage history through Melita’s self-care portal MyMelita via http://www.melita.com/MyMelita.
The company also takes this opportunity to remind its customers that easy step-by-step guides on product functionality and self-help information is available on Melita’s online help centre via http://www.melita.com/help
Melita regrets any inconvenience caused and would like to thank its customers for their understanding and support during this extraordinary period. The company will continue to keep its customers updated with the latest information as the situation develops.