Loading ...

Average Customer Care Centre Response Times

Our customers have given us very important feedback about the time it takes to reach our Customer Care teams by phone.
We listened to these comments and we worked hard to improve our performance.

Here’s a look at our call waiting time throughout last week and last month:

Last week

Waiting Time

Last month

Waiting Time

The average call waiting time last month was seconds from the moment customers chose the option to

Average monthly call waiting time

Working to improve our Customer Care

Melita is the only telecoms provider in Malta to publish Customer Care centre response times.
We promise to continue working hard to satisfy our customers’ expectations.

Discover all our Customer Service Promises

We are working hard for all our customers.
From installation to internet speed we promise to serve you better.
Click here to find out more

mymelitaicon Did you know there’s a MyMelita App?

Through the MyMelita self-care portal, our customers receive an oversight and take full control of Melita accounts and services. The same features are also available through the MyMelita app running on any Android or iOS mobile device. It’s never been easier to be in control of your entertainment and telecommunication services. Go on, download the free MyMelita app from Google Play or App Store now.


helpdeskicon Have you tried our online Help Centre?

Click here to check it out! It’s a simple to use, help centre providing answers to the most frequently asked questions about billing and payments, HD and interactive TV, digital TV, internet and Wi-Fi, fixed telephony, mobile services and MyMelita. The online Help Centre is accessible also via the MyMelita app.

chaticonGot a query? Try our Live Chat!

Simple queries about our services or billing can usually be answered by visiting the Melita Online Help Centre. However, if your query remains, then you can make use of our Live Chat service. One of our customer care representatives will be happy to help you solve your query.

Click the ‘Chat With Us’ button at the bottom right of this page.

Live Chat is available Monday to Friday between 8am and 5pm, excluding public holidays.

phoneiconHere to help you 24/7

Our Customer Care representatives are available to answer your questions 24 hours a day, Monday to Sunday.

In case you prefer calling instead of live chatting with us, the number to remember is 27 270 270.

We promise to answer your call within 60 seconds from the moment you choose the option to talk to one of our Customer Care representatives, or we offer to call you back.