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Manager- Customer Value Management» Go Back

Melita is currently seeking a dynamic and motivated individual to join the Marketing Team in the position of Manager – Customer Value Management. In this position you will build a customer contact strategy to create long-term, valuable relationships with our mobile customers. S/he will also be making sure customers are receiving correct, relevant, targeted messages and offers.

Responsibilities include:
• Analysing customer behaviour and usage trends on mobile services and Melita WiFi.
• Defining customer segments based on needs and behaviour while initiating targeted campaigns.
• Developing clear reporting tools to continuously analyse success of various campaigns, managing change, and communicating results and action plans effectively with key stakeholders on a regular basis.
• Implementing in liaison with Product Managers any promotions required for the campaigns.
• Forecasting impact and executing feasibility studies of targeted campaigns together with the financial analysts.
• Ensuring that monthly and quarterly targets of loyalty, growth and profitability of the customer base are met across active customers.

The selected person should preferably have a minimum of two years’ experience in mobile marketing and a tertiary level of education in Business and/or Marketing. Good analytical skills and the ability to communicate at all levels are a must for this role. Preference will be given to individuals with strong commercial acumen and who have a proven performance track record.

At Melita Ltd, we know that our success depends entirely on our work-force. For this reason we make sure that the Melita team remains diverse, dynamic and free to grow and develop.

If you would like to apply for this role, kindly fill in the below application form.

Melita is an equal opportunities employer and an achiever in the Foundation for Human Resources Awards 2011.

Closing Date:   20th May 2017

Apply now

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  • Accepted file types: doc, docx, rtf, odf, odt, pdf, jpg, jpeg, png.