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Wednesday, November 23, 2016

Melita customers who recently needed to get in touch with the company’s Customer Care centre will have experienced shorter call waiting times as the company continued focusing resources to serve its customers better.

Melita is promising to answer calls to its Customer Care centre in one minute from the time a customer chooses the option to talk to a customer service representative. Otherwise, customers will be offered a call-back option as soon as a customer service representative becomes available.

Information about the average call waiting time to reach Melita’s Customer Care centre for the previous week will be made available publicly on Melita’s website. Melita is the only telecoms provider in Malta to publish its Customer Care centre response times.

“Our customers have given us very important feedback about the time it takes to reach our customer care teams by phone. We listened to these comments and we worked hard to improve the performance of our customer care centre. We will continue working hard to satisfy our customers’ expectations and to serve our customers better,” said Darko Popovic, Head of Customer Care at Melita.

This latest commitment follows hot on the heels of another service, launched just days ago, to ensure customers can reach Melita in more efficient ways. Melita’s Live Chat customer service on www.melita.com offers an immediate messaging platform, similar to Facebook Messenger, What’s App or Skype services. A Melita customer service representative will be available to assist customers with their queries via the online Live Chat service from Monday to Friday between 8am and 5pm.  

For more information about Melita services, products or features, please visit http://www.melita.com.