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Terms and Conditions / Bundles

Internet 30 and Telephony Bundle» Go Back

The following are the Terms and Conditions applicable in respect of the Melita Internet + Telephony Bundle (“Bundle”) being provided by Melita plc and Melita Mobile Ltd (“Melita”). Access to and use of this Bundle is subject to the following Terms and Conditions. For more information, please contact Customer Care on 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network

  1. The Bundle starts from the 25th September 2014 (“Start Date”) and will continue thereafter unless and until it is terminated by Melita.
  2. The Bundle is available to all new Melita Telephony Subscribers, new Melita internet subscribers, or existing Melita internet subscribers (“the Customers”) subscribed to the 30 mbps lite or 20Mbps product without Telephony. For the avoidance of any doubt in order to subscribe to the Bundle, existing Customers are required to sign the Melita Standard Terms & Conditions thereby renewing their agreement for a minimum initial term of twenty-four (24) months.
  3. Upon subscribing to the Bundle in accordance with clause 2 above, the Customer shall benefit from a Melita fixed telephony service and internet subscription as follows:

a. A Fixed Telephony service with:
i. unlimited calls to all registered Melita fixed line numbers;
ii. calls to all other local fixed line numbers at the rate of €0.03c per minute;
iii. Calls to all local mobile numbers shall be charged at the rate of €0.23c per minute, charged on a per minute basis. With regard to international calls and premium rated services standard telephony charges shall apply.

Customers who choose to pay an additional amount of €2.99 shall benefit from:

i. unlimited calls to all registered Melita fixed line numbers;

ii. unlimited calls to all other local fixed line numbers;

iii. Calls to all local mobile numbers shall be charged at half price, at the rate of €0.115c per minute, charged on a per minute basis. With regard to international calls and premium rated services standard telephony charges shall apply.

Melita reserves the right to implement a call set-up charge of a maximum €0.035c for each fixed call made by the Customer, subject to prior reasonable notice to the Customer.

OR

Customers who choose to pay an additional amount of €5 per month shall benefit from:

i. unlimited calls to all registered Melita fixed line numbers;

ii. unlimited calls to all other local fixed line numbers;

iii. unlimited calls to all other local mobile numbers. With regard to international calls and premium rated services standard telephony charges shall apply.

Upon the lapse of the 24 Month Term should the Customer retain this Agreement he will incur a charge of €7 on this Bundle.

b. 30Mbps internet subscription.

4. Upon subscribing to the Bundle the Customer shall pay a monthly access fee of €25, or €27.99 if the Customer chose to pay the additional amount of €2.99, as well as any other usage charges incurred as detailed in Melita’s applicable terms and conditions as stipulated hereunder.

5. The services provided with the Bundle will commence when the Customer’s account is successfully activated by Melita. For the avoidance of any doubt both the Melita fixed telephony service and the internet subscription shall be registered under the same account at all times.
Customers benefiting from this Bundle, can opt to terminate the service by giving Melita at least thirty (30) day notice in writing prior to the expiry of the 24 Month Term, expressing their intention to terminate the service/s. Customers who terminate the service or port-out the Melita fixed telephony number provided with the Bundle prior to the end of the 24 Month Term, shall be liable to (i) refund Melita the discount given from the commencement of the 24 Month Term up to the date of termination; and (ii) all outstanding amounts shown on their account

6. All connection, delivery and/or installation charges, shall be at the Customers sole expense. All charges shall be due as of the date that the service is installed/activated. Customers who are already have an internet subscription have to upgrade to a DOCSIS 3 where the installation charge is of €40.

7. Customers subscribing to the Bundle agree and accept to be bound by these Terms and Conditions which should be read in conjunction with Melita’s Standard Terms and Conditions which are provided to the Customer for signing, and any other applicable Terms and Conditions, a copy of which are available on Melita’s website – 212.56.128.141/melita.com/.

8. This Bundle is subject to a Fair Usage Policy as follows: If, in the reasonable opinion of Melita, the Customer’s use is excessive, Melita may ask the Customer to moderate his/her usage. If after Melita has informed the Customer to moderate his/her usage, the Customer fails to do so, Melita reserves the right to charge the Customer for the excessive element of his/her usage, suspend or terminate the Customer’s service or migrate him to another bundle. Furthermore, Melita reserves its right to suspend or terminate the Customer’s service if he/she abuses of the service and/or uses it in a way for which it is not intended.

9. Melita reserves the right to suspend, amend or otherwise alter this Bundle and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different tariff plan or terminate the service without incurring any penalty during the 30 day notice period.

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