Surfer, Streamer and Racer Mobile Plans

The following are the Terms and Conditions applicable in respect of the Surfer, Streamer, and Racer Mobile Plans (“the Tariff”) being provided to a pay monthly customer (“the Customer”) by Melita Limited (“Melita”). Access to and use of this Tariff is subject to the following Terms and Conditions. For more information, please contact Customer Care on 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

  1. This Tariff will start from the 6th December 2019 and will continue thereafter unless and until it is terminated by Melita.
  2. This Tariff is available to new or existing Customers entering into an agreement with Melita (hereinafter referred to as the ‘Agreement’).
  3. Customers subscribing to this Tariff shall be charged a monthly access fee in advance according to the Tariff chosen. Tariff is available either as a standalone Tariff or as part of the Flexi bundle. Customers shall be charged for the respective Tariffs according to the applicable tariff rates.
  4. The following are the Tariffs available on a standalone basis:
  1. Customers subscribing to the Surfer Tariff on a standalone basis shall be charged a monthly access fee of €30 and shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU;
    2. free calls to all local mobile line numbers from Malta and EU;
    3. free SMS to local numbers from Malta and EU;
    4. free calls and SMS to EU numbers whilst roaming in the EU;
    5. unlimited mobile data* at the maximum download speed of 3Mbps and up to 0.5Mbps in upload speed and;
    6. unlimited use of MelitaWiFi.

* Roaming Fair Use Policy: Customers roaming within the EU for periodic travelling, shall be eligible to consume 21GB volume of data with Surfer Tariff**

  1. Customers subscribing to the Streamer Tariff on a standalone basis shall be charged a monthly access fee of €35 and shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU;
    2. free calls to all local mobile line numbers from Malta and EU;
    3. free SMS to local numbers from Malta and EU;
    4. free calls and SMS to EU numbers whilst roaming in the EU;
    5. Unlimited calls and SMS to EU, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data* at the maximum download speed of 20Mbps and up to 2Mbps in upload speed and;
    7. unlimited use of MelitaWiFi.

* Roaming Fair Use Policy: Customers roaming within the EU for periodic travelling, shall be eligible to consume 24GB volume of data with Streamer Tariff**

  1. Customers subscribing to the Racer Tariff on a standalone basis shall be charged a monthly access fee of €50 shall benefit from:
    1. free calls to all local fixed line numbers from Malta and EU;
    2. free calls to all local mobile line numbers from Malta and EU;
    3. free SMS to local numbers from Malta and EU;
    4. free calls and SMS to EU numbers whilst roaming in the EU;
    5. Unlimited calls and SMS to EU, Australia, Canada, China, and USA numbers from Malta;
    6. unlimited mobile data* at the maximum download speed of 200Mbps and up to 20Mbps in upload speed and;
    7. unlimited use of MelitaWiFi.

* Roaming Fair Use Policy: Customers roaming within the EU for periodic travelling, shall be eligible to consume 34GB volume of data with Racer Tariff**

** The above allowances apply for any given billing period. This volume allowance is calculated in line with EU law and shall be available to customers whilst roaming in the EU / EEA. Any data usage consumed over and above the GB roaming data allowance mentioned above shall be charged at the EU regulated surcharge rate. Any data usage above the domestic data allowance shall be charged at the standard domestic data tariff rate, with a surcharge. The surcharge is available here.  The volume of data allowance and the surcharge shall vary periodically in accordance with EU law. All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU and roaming usage outside the EU are not included as Roam Like at Home Tariffs. These will be charged at the standard international and roaming rates found on our website.

  1. The following are the Tariffs available as part of the Flexi bundle:
    1. Flexi Surfer Tariff at the monthly access fee of €25;
    2. Flexi Streamer Tariff at the monthly access fee of €30; and
    3. Flexi Racer Tariff at the monthly access fee of €35.
  2. The Flexi Surfer, Flexi Streamer and Flexi Racer Tariffs shall have the same benefits of the Surfer, Streamer and Racer Tariffs respectively which shall be inclusive of the Roaming Fair Use Policy. Customers subscribing to the Flexi Tariffs benefit from a reduction in their monthly access fee. Customers not subscribed to the Flexi Bundle shall not be eligible to the discounted monthly access fee which applies to the Flexi Tariffs. Should a Customer terminate their Flexi bundle they will be downgraded to the  standalone Surfer,  Streamer and Racer Tariffs at the applicable monthly access fee of these Tariffs respectively.
  3. Rates for international calls, with the exception of calls and SMS, as per clauses 5(iv) and 6(iv) above, as well as roaming, premium calls and premium SMS will be charged as published on the Melita
  4. If the Customer terminates the Agreement, disconnects, downgrades or migrates onto a different tariff plan before the lapse of his Agreement, Clause 10 of the Standard Terms and Conditions shall apply.
  5. All charges deriving from this Tariff include VAT but exclude Excise Tax and any other applicable taxes, unless otherwise explicitly stated.
  6. Adequate Tariff Usage: The Tariffs are subject to an Adequate Tariff Usage. The Tariffs are intended for private, personal and individual use only, in a legitimate manner in which a reasonable person would regard such use as ordinary. The Tariffs may thus not be used for commercial purposes or business use such as for marketing or promotional purposes, administrating a business or for any non-private use.

If, in the reasonable opinion of Melita, the Customer’s use of the Tariff is excessive, Melita may ask the Customer to moderate his/her usage. If after Melita has informed the Customer to moderate his/her usage, the Customer fails to do so, Melita reserves the right to suspend or terminate the Customer’s Tariff or migrate him to another tariff plan.

Furthermore, Melita reserves its right to suspend or terminate the Customer’s Tariff if he/she abuses of the Tariff and/or uses it in a way for which it is not intended or in breach of this Adequate Tariff Usage, including but not limited to the following events:

  1. If the Tariff is used to send bulk/ unsolicited/ automated SMSs, SPAM, to set up a SIM box, to generate artificially inflated traffic, to send messages to a large number of recipients, to send significant volumes of text in a short timeframe, through SMS, email, instant messaging or other communication modes.
  2. If the Tariff is resold or resupplied in any manner. The Tariffs cannot be resold or used for generating revenue such as for call forwarding or onward calling, concurrent calls, paging or for multiple simultaneous calling.
  3. If the customer utilises a gateway device, application or SIM box in connection with the Tariff in any way via, internet, cable, Bluetooth or WiFi to use large volumes of call, SMSs or data.
  4. If the Tariff or SIM card is used for criminal, illegal or fraudulent purposes, in breach of the law such as: to post, send or in any manner make available content that is indecent, illegal, defamatory, offensive; to disguise the user’s original or communication; to monitor data or traffic on our network.
  5. If you use the Tariff in any manner in which it was not intended for such as for business or M2M purposes.
  6. If you use the Tariff in any manner that harms, affects adversely or creates a risk to the integrity or security of the network such as:
    1. By causing, congestion, disruption interference or interrupt the performance of the system or network or by exploiting any misconfiguration thereof;
    2. Using the Tariff to flood the network or to probe or look into the vulnerability of the network;
    3. Using the Tariff to gain unauthorised access to data or traffic or to affect another users’ usage;
    4. Misusing the Tariff to exploit a protocol or network misconfiguration or a weakness  that causes a data charging gateway that would enable you to avoid a  credit or policy control request in the network, with the aim to allow traffic to proceed and bypassing balance, time/volume limits, speed tier changes, credit deduction or monthly charges for use of the Tariff.
  1. Migration requests to any other tariff plan are subject to the terms and conditions of the respective tariff. Melita reserves the right not to entertain migration requests by Customers from this Tariff onto another tariff plan.
  2. Customers subscribing to this Tariff shall also be bound by Melita’s Standard Terms and Conditions and any other relevant terms and conditions shall apply, provided that in case of conflict these Terms and Conditions shall apply.
  3. Melita reserves the right to suspend, amend or otherwise alter this Tariff and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different tariff plan or terminate the service without incurring any penalty during the 30-day notice period.