For detailed view of your bills or to manage your account you may easily register and log-in to our self-care system, MyMelita. It is easy to use and gives you control and full view of your account with Melita. Click here to login to MyMelita.
Our Online Help Centre is full of easy step by step guides that answer most common questions about managing your Melita accounts, using our services, product features, useful numbers and much more. Click here to visit our online help centre.
Send us your query
Have you tried our online help centre? If you haven’t found an answer to your question please send us your query through the web form below. Please help us help you faster by selecting the category and reason for your query from the drop down menu below.
You may visit us at any of our outlets or resellers spread around the islands. A full list is available by clicking here.
If you’re experiencing service or equipment faults, or wish to discuss your query with one of our Customer Care representatives you may also call Melita’s customer contact centre which operates 24 hours a day, 7 days a week for technical support. Billing support is available weekdays until 6pm. Whilst we aim to answer your calls within 60 seconds, certain hours are busier than others – for your assistance the table below indicates the busier hours. To address your query better and quicker, kindly have available your Melita account number and your ID number or Passport number for identity verification.
Our contact centre number is 27270270.
|7:00am up to 10:30am||Normal call levels|
|10:30am up to 12:30pm||Typically busier period|
|12:30pm up to 6:00pm||Normal call levels|
|6:00pm up to 9:00pm||Typically busier period|
|9:00pm up to Midnight||Normal call levels|
|Midnight to 7am||Limited support. Available for emergencies and mobile roaming support|