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I have been working in retail for the last 6 years. Working in retail is rewarding since you help customers on a daily basis. You appreciate your work even more when clients show their appreciation. Management gives us all the help we can ever want and as a company it appreciates the work of every person who works with Melita, from agents to managers.
In Melita there are several opportunities for us to develop, learn, and prosper. Everyone is there to support you in achieving your goals while guiding you and leading you to your successes. We have a fantastic team that supports one another and makes the workplace more enjoyable and fun!
I have been working with Melita since 2011. I started off my journey as a Telesales agent and was promoted to an Executive within a couple of years. During my time with Melita, I was also given the opportunity to lead my own team which gave me the experience needed for my current role as Retention Executive.
It has been over 14 years since I've started my journey at Melita, and it has been a very enriching experience. I started off as a Customer Care Representative and then worked my way up to my current role in Revenue Assurance & Fraud. Melita is an organisation that offers opportunities for everyone to foster and grow both professionally and personally. I have not only learnt a lot over the years about my own domain, but there has also been a lot of cross-functional learning which has helped in an overall growth in my career.
I have been working with Melita for over 20 years and can confidently say that I have seen Melita grow so much during these years. By working at Melita, one will notice that everyone is valuable, no matter the role. Respect, Fairness and Care are a few of the values that employees are given by Melita.
At Melita employees are rewarded for the work and objectives achieved. I was recently promoted to Manager within the Core networks department. Happy employees derive better results and I am such an example of this.
Since beginning my career at Melita as a Customer Care Agent, I have been impressed by the support and opportunities provided by my colleagues and management. I was recently given the opportunity to move into a new role as a Wholesale Business Coordinator which I find both rewarding and challenging. In this new role, I am putting my skills to good use and is an opportunity to continue growing and learning. I am thankful for the support and guidance provided to me by my colleagues and management throughout this transition.
Since the first day I started, my experiences with Melita have been motivating. I challenge myself daily to improve and to learn new things, and I have a team of supporters who are there for me every day.
We'll be the people helping you find out if Melita is for you. If it is, and you join us, we're the ones who'll be taking care of the culture around you, your work environment, training and career opportunities.
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