This Website Privacy & Cookie Notice is applicable to any personal information which is given by You to Us (“User Information”) via this web site. This Notice is devised to help You feel more confident about the privacy and security of your personal details. “You” shall mean you, the User of the Site. “We/Us” means Melita Limited and any member of “Users” means the users of the Site collectively and/or individually as the context allows. We process personal data only in compliance with the General Data Protection Regulation (Regulation (EU) 2016/679), the Data Protection Act (Cap 586 of the laws of Malta) and any other applicable legislation.
Most of the data We collect is freely given by You in order to be contacted with the latest information from Us. As part of this exercise, We may collect the following categories of personal data:
Name and address;
Contact details such as mobile number and email address; and
Identity Card/Passport number.
When using the Site and its services You may encounter areas such as contact forms, forums, games, competitions, video services and other features, where You may be asked to enter User Information. Such User Information will be used in accordance with this Website Privacy & Cookie Notice, for the purposes for which it was collected and for any other purposes specified at the collection point.
By entering Your User Information via this Site You accept that We may retain Your User Information and that it may be held by Us or any third party company which processes it on Our behalf.
We shall be entitled to use Your User Information for the following purposes:
Security is very important to Us. Secure Socket Layer (“SSL”) encryption technology is used for protection of information in transit for any sensitive transactions such as payments. Additional security procedures are in place to protect the confidentiality, integrity and availability of Your User Information.
You have a right to object to Our processing of Your personal data, access the personal data We hold about you and in certain circumstances request that We port such personal data in a structured, commonly used and machine-readable format to You or to another third party indicated by You. You also have a right to request that We immediately rectify, block or erase Your personal data.
Blocking and erasure of personal data provided through your use of Our website may only be effected by Us subject that there is no legal and/or contractual obligations incumbent on Us.
If You have provided consent for the processing of data, You have the right (in certain circumstances) to withdraw that consent at any time, which will otherwise not affect the lawfulness of the processing before consent was withdrawn.
Any queries or comments about this Notice should be forwarded to firstname.lastname@example.org
You have the right to lodge a complaint to the Information and Data Protection Commissioner if You believe that We have not complied with the requirements of the General Data Protection Regulation or the Data Protection Act with regard to personal data.
We have categorised the cookies that We make use of in the following categories:
|_hjIncludedInSample||www.melita.com||This cookie is associated with web analytics functionality and services from Hot Jar. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample. To opt out kindly click here.||Performance and Statistics||365 days|
|_hjClosedSurveyInvites||.melita.com||A cookie from Hot Jar set once a User interacts with a Survey invitation modal popup. Through its use it ensures that the same invite does not reappear once already shown.||Performance and Statistics||365 days|
|_hjDonePolls||.melita.com||Once a User completes a poll using the Feedback Poll widget, a Hot Jar cookie is placed to ensure that the same poll does not reappear once already filled in.||Performance and Statistics||365 days|
|_hjMinimizedPolls||.melita.com||Once a User minimizes a Feedback Poll Widget, a Hot Jar cookie is placed to ensure that the widget remains minimized during the entire navigation of the website.||Performance and Statistics||365 days|
|.melita.com||Once a User submits information in the Recruit User Tester widget, a Hot Jar cookie is placed to ensure that the same form does not reappear once already filled in.||Performance and Statistics||365 days|
|.melita.com||This is a cookie used by Hotjar which is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimised when the visitor navigates through the site.||Performance and Statistics||365 days|
|This cookie is associated with Google Universal Analytics. It appears to store and update a unique value for each page visited. For more information, click here||Performance and Statistics||1 day|
|_vwo_uuid_v2||.melita.com||This cookie provided by Wingify generates a unique ID for every visitor and is used for the report segmentation feature in VWO. This cookie allows Us to view data in a more refined manner. To opt out kindly click here.||Performance and Statistics||365 days|
|_gat||.melita.com||This Google Universal Analytics cookie throttles the request rate. For more information, click here.||Performance and Statistics||session|
|This Google Universal Analytics cookie is used to distinguish users by assigning a unique number as a client identifier. It is included in each page request in a site and used to calculate visitors, session and campaign data. For more information, click here.||Performance and Statistics||2 years|
|ide||.doubleclick.net||A cookie by Doubleclick set to measure the efficacy of an ad||Advertising||365 days|
|datr||.facebook.com||This cookie is owned by Facebook and collects data on the interests of its visitors that is ultimately used for targeted advertising when logged into its services. For more information, click here.||Advertising||365 days|
|fr||.facebook.com||This cookie is owned by Facebook and collects data on the interests of its visitors that is ultimately used for targeted advertising when logged into its services. Contains browser and User unique ID combination, used for targeted advertising. For more information, click here.||Advertising||3 months|
|lu||.facebook.com||This cookie is owned by Facebook and collects data on the interests of its visitors that is ultimately used for targeted advertising when logged into its services. Used to manage the login process, remembers User on return visit if they choose to stay logged in. For more information, click here.||Advertising||365 days|
|.google.com||A cookie owned by Google Inc. which tracks the users preferences in order to provide targeted advertising. For more information, click here.||Advertising||365 days|
|SID||.google.com||This cookie is used by Google in combination with HSID to verify a Google User account and most recent login time. For more information, click here.||Advertising||365 days|
|HSID||.google.com||This cookie is used by Google in combination with SID to verify a Google User account and most recent login time. For more information, click here.||Advertising||365 days|
|VISITOR_INFO1_LIVE||.youtube.com||These cookies are used by Youtube as a unique identifier to track viewing of videos once played by the visitor. For more information, click here.||Advertising||21 days|
|PREF||youtube.com||This cookie is used by Youtube storing User preferences that can be used to personalise ads on google searches. For more information, click here.||Advertising||5 years|
|GPS||youtube.com||This cookie is used by Youtube which registers a unique ID on mobile devices to enable tracking based on geographical GPS location. For more information, click here.||Advertising||28 minutes|
|YSC||youtube.com||This cookie is used by Youtube to collect User data through videos embedded in websites in order to display targeted advertising to web visitors. For more information, click here.||Advertising||Session|
|catAccCookies||Melita.com||Stores the user’s cookie consent state for the current domain||Necessary||30 days|
|test_cookie||Doublecick.net||Used to check if the user’s browser supports cookies||Necessary||1 day|
|__cfduid||.zopim.com||Used by the content network Cloudflare, to identify trusted web traffic||Necessary||365 days|
|AWSALB||.zopim.com||Used by the content network, AWS, to identify trusted web traffic||Necessary||7 days|
|_zclid||Melita.com||When You interact with Melita through its online chat service, We receive and store certain information, which is collected passively using various cookies and similar technologies, and cannot be used to identify you. The chat widget will store your unique identifying number and time of signing in. This Cookie will allow You to move from one page to another within the service without having to sign-in again.||Performance and Statistics||Session|
|.melita.com||These cookies are placed upon clicking on Melita advertisement through Our advertisers pages. These cookies contain IDs that provide information about Our Advertisers webpage, the advertising material, and the contact time. This information is used to process the commission of our advertiser in the case of a logged conversion (for example, a sale, or a registration, etc.). In addition, information about the device (anonymized IP, operating system, browser version) is collected in order to improve the service and to prevent abuse. If You do not wish that Your session is tracked, You can object to the use of your data. The opt-out cookie is currently .||Advertising||30 days|
|tr_optout||.melita.com||If You have objected to the use of your data collected through cookies Pp1302 and ma this cookie will be placed on your device so that the opt-out remains effective.||Advertising||Persistent until deleted by User.|
|mm||.melita.com||Placed upon logging on MyMelita to provide You with personalised recommendations based on your current subscription once You visit our website. Should You prefer not to be provided with personalised recommendations, kindly click here.||Advertising||90 days|
|mrf||.melita.com||This cookie is placed on your device when you click on Melita advertisement that is posted by a friend of yours. This cookie contains information of who shared the advert and the time you clicked it. This information is used to process the commission of our advertiser. In addition, information about the device (anonymized IP, operating system, browser version) is collected. If you do not wish that Your session is tracked, you can object to the use of your data by clicking object. In this event, a cookie with the name mrf_optout will be placed on your device. This cookie must not be deleted, so that the opt-out remains effective. Should you delete this cookie, we would not be able to satisfy your request for subsequent visits to our website. The opt-out cookie is currently not setset on this device (Withdraw the objection).||Advertising||30 days|
|mrf_optout||.melita.com||If You have objected to the use of your data collected through cookie mrf this cookie will be placed on your device so that the opt-out remains effective.||Advertising||Persistent until deleted by User.|
|Session||.melita.com||Placed upon logging on the Melita Community Forum which identifies your logged in session.||Performance and Statistics||Session|
|new_visit||.melita.com||Placed upon logging on the Melita Community Forum to identify if the current session is a new visit.||Performance and Statistics||30 minutes|
|lastactivity||.melita.com||A cookie that timestamps the last activity of a user on the Melita Community Forum. Used to query, for example, the topics with changes from the last visit.||Performance and Statistics||2 years|
|JSESSIONID||New Relic||This cookie will recognise whether it is the same user that has logged on the Melita Community Forum.||Performance and Statistics||session|
|EMBEDDED||Youtube.com||Through the use of this cookie, the embedded youtube video player will be shown. For more information, click here||Performance and Statistics||30 days|
We may change this Website Privacy & Cookie Notice from time to time and You should check it regularly. Your use of the Melita website will be subject to the Website Privacy & Cookie Notice on the Site at the time of each use.
Any site that You may connect to from here is not covered by this Website Privacy & Cookie Notice.
This Website Privacy & Cookie Notice was last updated on 6th March, 2019