At Melita we help people stay connected with the most technologically advanced telecommunication services around, whether it's gigabit internet or our 5G mobile network. We take pride in connecting you to everything and everyone through high speed Internet, High-Definition Digital Television, Fixed Telephony and 5G Mobile.
We provide smart solutions for business, combining the most powerful internet network in Europe with the most advanced mobile network to enable IoT capabilities. Our purpose-built Data Centre provides high security, cloud services and connectivity whilst our dedicated support teams and our fully redundant international links keep your business running.
We started back in 1992, and today we set the standard for digital technologies in Malta and provide services to more than 75% of Maltese households.
Our purpose is to enrich our future, digitally.
What we do is captured in our mission: to deliver communication products that delight our customers and would rank top tier in Europe for price/performance ratio and for Customer Service quality.
Our four core values describe how we approach all we do.
We collaborate enthusiastically and respectfully, across teams, customers and community. We value diversity.
We share new things to do, read, watch, discuss.
We're hungry for new ideas and how to make them work.
Simple to understand and honest.
Back row, left to right: Kevin Borg, Chief Commercial Officer; Gertrude Borg Micallef, Head of Legal & Regulatory Affairs; Alistair Castillo, Chief Technology Officer IoT; Jacqueline Abela, Head of Human Resources; Randolph Said, Chief Financial Officer; Lee Anne Buhagiar, Head of Financial Operations; Graziella Costa, Head of Customer Experience; Roderick Farrugia, Chief Information Officer.
Front row, left to right: Malcolm Briffa, Chief Officer Business and IoT; Darren Gatt, Head of Processes; Harald Rösch, Chief Executive Officer; Rita Bugeja, Head of Financial Reporting; James Spina, Chief Technology Officer.
EQT is a leading investment firm with more than EUR 61 billion in raised capital across 29 funds and around €40 billion in assets under management. EQT funds have portfolio companies in Europe, Asia and the US with total sales of more than EUR 19 billion and approximately 110,000 employees. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership.
Customer satisfaction 9.1 out of 10.
Over 80 projects approved for funding by The Melita Foundation, to a total of €654,000.
Melita again offers the fastest home internet service in Malta with 2.5 Gbps.
Winner of Gold award for Customer Service Excellence at the Malta Business Awards.
Billy the AI customer service platform developed by Melita, handles over 60% of billing chats with high customer satisfaction ratings.
Average speed of answer 45 seconds.
Carbon neutral on all energy used to provide services (scope 2 emissions).
60% of Melita's fleet is electric vehicles.
Melita's solar farms generate 8% of electricity used.
Goldman Sachs Alternatives signs agreement to acquire Melita Limited.
ISO re-certification for Environmental Management and Occupational Health & Safety alongside ISO 27001 certificate in Information Security Management Systems.
Quantum encrypted communication between Melita’s two data centres as part of the European Quantum Communication Infrastructure (EuroQCI) project
2024Customer satisfaction 9.2 out of 10.
74 projects supported by The Melita Foundation, to a total of €574,000.
Carbon neutral on all energy used to provide services (scope 2 emissions).
39% of Melita's fleet is electric vehicles.
Winner of Green Transport Award at Malta Business Awards.
Melita's solar farms generate 6% of electricity used.
Undergoing a brand identity refresh, Melita updates its image.
Melita acquires SIM based IoT Business from Swedish operator Netmore, international presence now includes Swedish subsidiary alongside German office.
Managing 100,000+ SIMs, Melita's IoT business sees 95% activity beyond Malta.
Launching new telephony multiline services, Melita enhances its B2B offerings.
Melita invests €50M in its fixed internet network, gearing up for 10 Gbps speeds.
30% Maltese homes with 2.5 Gbps internet capability.
Achieving HR Quality Mark re-certification, Melita prioritises human resources.
Recognised with the ICERTIAS Best Buy Award for Mobile Services.
Facilitating secure communication, a quantum encrypted video call links Melita and the University of Malta.
Honoured with the ICERTIAS Customers' Friend Award.
2023Customer satisfaction 9 out of 10
44 projects supported by The Melita Foundation, to a total of €482,000.
Melita joins Malta ESG Alliance
Acquisition of Melita Italia by Enel
Melita awarded Gold Certification for Mental Health First Aider Skilled Workplace
Mriehel Head Office awarded the ISO 27001 certificate in Information Security Management Systems, adding to the existing Data Centre ISO 27001 certification
As one of only two Maltese companies, Melita joins the United Nations' SBTi, committing to reducing carbon emissions for climate protection.
Carbon neutral on all energy used to provide services (scope 2 emissions).
2022Customer satisfaction 9.1 out of 10.
39 projects supported by The Melita Foundation, to a total of €462,000.
Smart & Sustainable Business award: second prize
Melita becomes Carbon Neutral
Melita and Smart Technologies team up to offer local Smart Cloud services
Melita awarded ISO 14001 Environmental Management, ISO 50001 Energy Management and ISO 45001 Occupational Health and Safety
5G mobile network launched nationwide
The Melita Foundation allocates over €50,000 to environmental projects
100,000 broadband Internet subscribers
The Foundation for Human Resources awards Quality Mark to Melita
2021Customer satisfaction 9.0 out of 10.
The Melita Foundation pledges €150,000 during first year
NexTV Android TV App launched for boxless TV viewing
Djuno, mobile packs for under 29s launched.
melita.io starts building LoRaWAN network in Germany
150,000 Melita mobile customers
Melita invests in HandsOn Systems for IoT solutions
MIOT incorporated in Germany
Melita begins roll out of electric vehicle fleet
The Melita Foundation launched with €500,000 funding supporting 9 projects in its first year.
2020Customer satisfaction 8.9 out of 10.
Melita Italia joins forces with Enel Energia to offer one-stop utilities In Italy
Endless mobile plans launched, giving mobile customers Endless calls, SMS and data.
Melita launches second Data Centre site
Melita TV customers reach 100,000
Launch of melita.io to provide IoT connectivity solutions internationally
Melita expands to Italy with the launch of Melita Italia
Melita acquires business telecom specialist, Ozone
GigaPower, 1,000 Mbps gigabit internet, available nationwide
4.5G mobile network available for all customers, across Malta
Acquisition of Red Touch
2019All Flexi Bundle internet customers upgraded to minimum 250 Mbps
StellarWiFi, smart home WiFi launched
Launch of the most advanced 4.5G mobile network
Melita Data Centre awarded ISO 27001 certification in Information Security Management Systems
Melita and Go launch TSN – Total Sports Network – 8 HD channels of premium sports
Narrow band IoT fully enabled
Melita produces first TV series, Aenigma
2018Launch of NexTV box and interactive services
Melita rebrands
Launch of GigaPower, gigabit internet
Implementation of fully redundant, high capacity ring circuit connecting Malta to mainland Europe
Launch of Melita Flexi Bundle – minimum speed of 100 Mbps
2017Launch of Customer Service Promises
2016MelitaWiFi in key outdoor zones enables free WiFi access to outdoor hotspots in Malta & Gozo
Connection to Tier 1 Telia Sonera connectivity partner
Minimum broadband internet is now 30 Mbps for all Melita internet customers
New billing system AMDOCS is introduced, giving customers better overview on their services and spend
2014Launch of NexTV App service
Launch of MelitaWiFi, free internet to all Melita Mobile and Fibre Power customers
Launch of 250 Mbps broadband internet in selected localities across Malta
Purpose built facility, Melita Data Centre, opens.
2013Melita connects its internet customers directly to tier 1 operator LEVEL 3 in Milan
Launch of Melita Business with targeted business products/services
2012Launch of Fibre Power broadband internet with speeds of up to 150Mbps
Launch of Video OnDemand HD
2011Melita launches HDTV and PVR services
Equality Mark awarded by The National Commission for the Promotion of Equality
2010Launch of Melita Mobile 3G network
Undersea Cable with Mainland Europe and starts offering internet with speeds of up to 50Mbps
2009Melita and all services are rebranded under a unified Melita brand
Launch of Melita More Channel
2008Melita is purchased from UPC and Gasan group by a consortium of Venture Capital companies focused on Telecommunications, Media and Technology sectors
2007Melita Introduces Fixed Telephony services under the brand Hello
2006Melita Cable introduces digital Cable TV
2005Melita launches cable internet services
2000Melita launches Melita Cable TV services
1992