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About us

At Melita we help people stay connected with the most technologically advanced telecommunication services around, whether it's gigabit internet or our 5G mobile network. We take pride in connecting you to everything and everyone through high speed Internet, High-Definition Digital Television, Fixed Telephony and 5G Mobile.


We provide smart solutions for business, combining the most powerful internet network in Europe with the most advanced mobile network to enable IoT capabilities. Our purpose-built Data Centre provides high security, cloud services and connectivity whilst our dedicated support teams and our fully redundant international links keep your business running.


We started back in 1992, and today we set the standard for digital technologies in Malta and provide services to more than 75% of Maltese households.

Our why, what and how.

Our purpose is to enrich our future, digitally.

What we do is captured in our mission: to deliver communication products that delight our customers and would rank top tier in Europe for price/performance ratio and for Customer Service quality.

Our four core values describe how we approach all we do.

Together

We collaborate enthusiastically and respectfully, across teams, customers and community.  We value diversity.

Inspiring

We share new things to do, read, watch, discuss.

Forward Thinking

We're hungry for new ideas and how to make them work.

Clear

Simple to understand and honest.

Our Executive team

Melita management

Back row, left to right: Kevin Borg, Chief Commercial Officer; Gertrude Borg Micallef, Head of Legal & Regulatory Affairs; Alistair Castillo, Chief Technology Officer IoT; Jacqueline Abela, Head of Human Resources; Randolph Said, Chief Financial Officer; Lee Anne Buhagiar, Head of Financial Operations; Graziella Costa, Head of Customer Experience; Roderick Farrugia, Chief Information Officer.

Front row, left to right: Malcolm Briffa, Chief Officer Business and IoT; Darren Gatt, Head of Processes; Harald Rösch, Chief Executive Officer; Rita Bugeja, Head of Financial Reporting; James Spina, Chief Technology Officer.

Shareholders

EQT is a leading investment firm with more than EUR 61 billion in raised capital across 29 funds and around €40 billion in assets under management. EQT funds have portfolio companies in Europe, Asia and the US with total sales of more than EUR 19 billion and approximately 110,000 employees. EQT works with portfolio companies to achieve sustainable growth, operational excellence and market leadership.

EQT Logo

Our history

Melita acquires German IoT connectivity and consultancy firm, Crout.

Melita exceeds 50% share of the B2B fixed line telephony market.

ISO re-certification for Environmental Management and Occupational Health and Safety. 

Quantum encrypted communication between Melita’s two data centres.

Billy, the AI customer service platform developed by Melita, handles over 50% of billing chats.

2024

Customer satisfaction 9.2 out of 10.

74 projects supported by The Melita Foundation, to a total of €574,000.

Carbon neutral on all energy used to provide services (scope 2 emissions).

39% of Melita's fleet is electric vehicles.

Winner of Green Transport Award at Malta Business Awards.

Melita's solar farms generate 6% of electricity used.

Undergoing a brand identity refresh, Melita updates its image.

Melita acquires SIM based IoT Business from Swedish operator Netmore, international presence now includes Swedish subsidiary alongside German office.

Managing 100,000+ SIMs, Melita's IoT business sees 95% activity beyond Malta.

Launching new telephony multiline services, Melita enhances its B2B offerings.

Melita invests €50M in its fixed internet network, gearing up for 10 Gbps speeds.

30% Maltese homes with 2.5 Gbps internet capability.

Achieving HR Quality Mark re-certification, Melita prioritises human resources.

Recognised with the ICERTIAS Best Buy Award for Mobile Services.

Facilitating secure communication, a quantum encrypted video call links Melita and the University of Malta.

Honoured with the ICERTIAS Customers' Friend Award.

2023

Customer satisfaction 9 out of 10

44 projects supported by The Melita Foundation, to a total of €482,000.

Melita joins Malta ESG Alliance

Acquisition of Melita Italia by Enel

Melita awarded Gold Certification for Mental Health First Aider Skilled Workplace

Mriehel Head Office awarded the ISO 27001 certificate in Information Security Management Systems, adding to the existing Data Centre ISO 27001 certification

As one of only two Maltese companies, Melita joins the United Nations' SBTi, committing to reducing carbon emissions for climate protection.

Carbon neutral on all energy used to provide services (scope 2 emissions).

2022

Customer satisfaction 9.1 out of 10.

39 projects supported by The Melita Foundation, to a total of €462,000.

Smart & Sustainable Business award: second prize

Melita becomes Carbon Neutral

Melita and Smart Technologies team up to offer local Smart Cloud services

Melita awarded ISO 14001 Environmental Management, ISO 50001 Energy Management and ISO 45001 Occupational Health and Safety

5G mobile network launched nationwide

The Melita Foundation allocates over €50,000 to environmental projects

100,000 broadband Internet subscribers

The Foundation for Human Resources awards Quality Mark to Melita

2021

Customer satisfaction 9.0 out of 10.

The Melita Foundation pledges €150,000 during first year

NexTV Android TV App launched for boxless TV viewing

Djuno, mobile packs for under 29s launched.

melita.io starts building LoRaWAN network in Germany

150,000 Melita mobile customers

Melita invests in HandsOn Systems for IoT solutions

MIOT incorporated in Germany

Melita begins roll out of electric vehicle fleet

The Melita Foundation launched with €500,000 funding supporting 9 projects in its first year.

2020

Customer satisfaction 8.9 out of 10.

Melita Italia joins forces with Enel Energia to offer one-stop utilities In Italy

Endless mobile plans launched, giving mobile customers Endless calls, SMS and data.

Melita launches second Data Centre site

Melita TV customers reach 100,000

Launch of melita.io to provide IoT connectivity solutions internationally

Melita expands to Italy with the launch of Melita Italia

Melita acquires business telecom specialist, Ozone

GigaPower, 1,000 Mbps gigabit internet, available nationwide

4.5G mobile network available for all customers, across Malta

Acquisition of Red Touch

2019

All Flexi Bundle internet customers upgraded to minimum 250 Mbps

StellarWiFi, smart home WiFi launched

Launch of the most advanced 4.5G mobile network

Melita Data Centre awarded ISO 27001 certification in Information Security Management Systems

Melita and Go launch TSN – Total Sports Network – 8 HD channels of premium sports

Narrow band IoT fully enabled

Melita produces first TV series, Aenigma

2018

Launch of NexTV box and interactive services

Melita rebrands

Launch of GigaPower, gigabit internet

Implementation of fully redundant, high capacity ring circuit connecting Malta to mainland Europe

Launch of Melita Flexi Bundle – minimum speed of 100 Mbps

2017

Launch of Customer Service Promises

2016

MelitaWiFi in key outdoor zones enables free WiFi access to outdoor hotspots in Malta & Gozo

Connection to Tier 1 Telia Sonera connectivity partner

Minimum broadband internet is now 30 Mbps for all Melita internet customers

New billing system AMDOCS is introduced, giving customers better overview on their services and spend

2014

Launch of TV Everywhere service

Launch of MelitaWiFi, free internet to all Melita Mobile and Fibre Power customers

Launch of 250 Mbps broadband internet in selected localities across Malta

Purpose built facility, Melita Data Centre, opens.

2013

Melita connects its internet customers directly to tier 1 operator LEVEL 3 in Milan

Launch of Melita Business with targeted business products/services

2012

Launch of Fibre Power broadband internet with speeds of up to 150Mbps

Launch of Video OnDemand HD

2011

Melita launches HDTV and PVR services

Equality Mark awarded by The National Commission for the Promotion of Equality

2010

Launch of Melita Mobile 3G network

Undersea Cable with Mainland Europe and starts offering internet with speeds of up to 50Mbps

2009

Melita and all services are rebranded under a unified Melita brand

Launch of Melita More Channel

2008

Melita is purchased from UPC and Gasan group by a consortium of Venture Capital companies focused on Telecommunications, Media and Technology sectors

2007

Melita Introduces Fixed Telephony services under the brand Hello

2006

Melita Cable introduces digital Cable TV

2005

Melita launches cable internet services

2000

Melita launches Melita Cable TV services

1992