To get more help click here.
Roaming in the EU & UK?
Roaming outside the EU & UK?
If your mobile plan only has free calls/SMS to Melita numbers, please remember that abroad you're not on the Melita network, so all calls/SMS to Maltese numbers are counted as domestic calls or SMS to other networks.
None of the countries above? Click Here
If you are visiting one of these European countries, which aren't in the EU, roaming charges apply:
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, Guernsey, Jersey, the Isle of Man, Kazakhstan, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine.
Which mobile plan are you roaming on?
What type of post-paid plan do you have?
What type of Prepaid plan do you have?
What type of Data SIM plan do you have?
Here is how you can roam like at home
See available networks and connectivity details by selecting the EU country you will be travelling to
Where will you be travelling?
112: EU emergency number available everywhere in the EU, free of charge.
How does it work?
Do Remember
eCall
New cars are equipped with eCall technology, which automatically dials 112 in the event of a serious road accident and communicates the vehicle’s location to the emergency services.
Other emergency information
116 000: missing children
116 000 is the hotline for missing children, available in all 27 EU countries.
The hotline can be used to report a missing child; it also provides guidance and support to the families of missing children.
When you’re travelling in the EU, remember to take your European Health Insurance Card (EHIC) with you. If you need emergency medical care, the EHIC card will simplify the paperwork and help you get refunded for any public health care expenses.
Melita wishes you safe travels.
More information on the available network generations and technologies for each EU/EEA country and per available visited network information is available when choosing the country you wish to visit from the section `Check how you can Roam Like At Home’ above.
The above information gives the network generations and technologies that are available in optimal conditions. While Melita aims to provide customers with the best possible roaming service, some aspects are not fully within our control.
Whilst roaming, the service quality relies on the roaming partner’s network build, quality, coverage and technological factors, other third party influences and local policies. This might lead to a lower quality of service when compared to using the service locally: issues such as dropped calls, lost or undelivered SMS, slower internet speeds or other connectivity issues may occur.
Other factors include, but are not limited to: roaming network coverage limitations based on geographical, architectural limitations, number of users on the network and within the same area as well as other seasonal activities and circumstances, weather conditions, temporary and permanent service outages, roaming capacity and bandwidth limitations as well as other non-disclosed service quality preferences and priorities of the third party roaming service providers over which Melita has no control. These factors might result in significant differences on the upload and download speeds when roaming compared to the speed and service in Malta.
Data speeds in destinations such as Africa, Asia, Australia and the Americas may experience some latency due to the vast distance between these countries and Malta. Latency is a slight delay between sending a request over the internet and receiving the response.
Content and application-specific access and service quality may be affected whilst roaming based on the content provider’s policies, technological limitations and how certain locations, countries and geographical regions are serviced by the service providers. All these imply that the service level might vary as it might be localised or more restricted during roaming. Certain content applications may also consume a larger amount of data whilst roaming, leading to data allowances being used up more quickly.
To ensure the best possible experience Melita encourages customers to always keep their handsets and other devices up to date, by installing the latest operating system plus checking device settings to enable, or control service access. In case of roaming service disruption manual network selection as well as resetting your connection by rebooting the device and/or turning on and off airplane mode is recommended to ensure the best possible experience.
Data speeds in destinations such as Africa, Asia, Australia and the Americas may experience some latency due to the vast distance between these countries and Malta. Latency is a slight delay between sending a request over the internet and receiving the response.
Content and application-specific access and service quality may be affected whilst roaming based on the content provider’s policies, technological limitations and how certain locations, countries and geographical regions are serviced by the service providers. All these imply that the service level might vary as it might be localised or more restricted during roaming. Certain content applications may also consume a larger amount of data whilst roaming, leading to data allowances being used up more quickly.
To ensure the best possible experience Melita encourages customers to always keep their handsets and other devices up to date, by installing the latest operating system plus checking device settings to enable, or control service access. In case of roaming service disruption manual network selection as well as resetting your connection by rebooting the device and/or turning on and off airplane mode is recommended to ensure the best possible experience.