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Roaming is now easier and more affordable

Roaming in the EU & UK?

  • No extra charges; free incoming calls and SMS.
  • Calls, SMS & data counted as if you're in Malta.
  • Any use over your plan allowance charged as if you're in Malta.

Roaming outside the EU & UK?

  • Enjoy super-low roaming rates in over 60 countries
  • More than any other Maltese provider
  • Plus 1 GB data free with Endless JetSet plan

If your mobile plan only has free calls/SMS to Melita numbers, please remember that abroad you're not on the Melita network, so all calls/SMS to Maltese numbers are counted as domestic calls or SMS to other networks.

Roam Like At Home applies to the following EU/EEA countries & in the UK

None of the countries above? Click Here


If you are visiting one of these European countries, which aren't in the EU, roaming charges apply:

Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, Guernsey, Jersey, the Isle of Man, Kazakhstan, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine.

Check your roaming
rates outside the EU/EEA

Where will you be travelling?


Calls, SMS & Data rates

Call to Malta

Call to & Zone info

Call to EU & UK info

Calling other Countries info

Receiving Calls
Data
SMS

You can use the following networks
when in on Postpaid

    You can use the following networks
    when in on Hybrid/Prepaid

      • All charges are inclusive of VAT and exclusive of 4% excise tax
      • Roaming in Non EU countries (Zones 2-7)
      • Calls when abroad in non EU countries to any destination are charged per minute (part of a minute is charged as a full minute).
      • Calls received when abroad in non EU countries are charged per minute (part of a minute is charged as a full minute)
      • Data in Non EU is charged per 100KB
      • Customers with Home Data SIM, Plug n Learn, MyHotspot Internet offers cannot access roaming services.
      • When travelling by air or sea, Roam Like at Home rates do not apply. To avoid higher roaming charges, switch your mobile handset to ‘flight mode’. This will disable calls, data, SMS and WiFi. All services will resume once you switch ‘flight mode’ off, and will be billed at the applicable rates.

      Useful information

      Emergency service information

      112: EU emergency number available everywhere in the EU, free of charge.

      How does it work?

      • Call 112 from fixed or mobile phones to contact any emergency service: ambulance, fire fighters or police.
      • A specially trained operator will answer any 112 call. The operator will either deal with the request directly or transfer the call to the most appropriate emergency service.
      • Operators in many countries can speak their national language, English or French.
      • Operators can identify where caller is physically located and will pass this location to the emergency services for quick help.
      • 112 is used in some countries outside the EU – such as Switzerland and South Africa – and is available worldwide on GSM networks. This means you can dial 112 from a mobile anywhere in the world and get help.

      Do Remember

      • In some countries 112 functions alongside national emergency numbers.
      • Denmark, Estonia, Finland, Malta, the Netherlands, Portugal, Romania and Sweden use 112 as their only national emergency number.
      • 112 operators are only for emergencies. They do not provide traffic and weather reports, general information or answers to queries.
      • Hoax calls to 112 waste the time and money of the emergency operators. They can also be dangerous; in many countries hoax calls to emergency services are a criminal offence.

      eCall
      New cars are equipped with eCall technology, which automatically dials 112 in the event of a serious road accident and communicates the vehicle’s location to the emergency services.

      Other emergency information

      116 000: missing children

      116 000 is the hotline for missing children, available in all 27 EU countries.
      The hotline can be used to report a missing child; it also provides guidance and support to the families of missing children.

      When you’re travelling in the EU, remember to take your European Health Insurance Card (EHIC) with you. If you need emergency medical care, the EHIC card will simplify the paperwork and help you get refunded for any public health care expenses.

      Melita wishes you safe travels.

      Quality of service during roaming

      More information on the available network generations and technologies for each EU/EEA country and per available visited network information is available when choosing the country you wish to visit from the section `Check how you can Roam Like At Home’ above.

      The above information gives the network generations and technologies that are available in optimal conditions. While Melita aims to provide customers with the best possible roaming service, some aspects are not fully within our control.

      Whilst roaming, the service quality relies on the roaming partner’s network build, quality, coverage and technological factors, other third party influences and local policies. This might lead to a lower quality of service when compared to using the service locally: issues such as dropped calls, lost or undelivered SMS, slower internet speeds or other connectivity issues may occur.

      Other factors include, but are not limited to: roaming network coverage limitations based on geographical, architectural limitations, number of users on the network and within the same area as well as other seasonal activities and circumstances, weather conditions, temporary and permanent service outages, roaming capacity and bandwidth limitations as well as other non-disclosed service quality preferences and priorities of the third party roaming service providers over which Melita has no control. These factors might result in significant differences on the upload and download speeds when roaming compared to the speed and service in Malta.

      Data speeds in destinations such as Africa, Asia, Australia and the Americas may experience some latency due to the vast distance between these countries and Malta. Latency is a slight delay between sending a request over the internet and receiving the response.

      Content and application-specific access and service quality may be affected whilst roaming based on the content provider’s policies, technological limitations and how certain locations, countries and geographical regions are serviced by the service providers. All these imply that the service level might vary as it might be localised or more restricted during roaming. Certain content applications may also consume a larger amount of data whilst roaming, leading to data allowances being used up more quickly.

      To ensure the best possible experience Melita encourages customers to always keep their handsets and other devices up to date, by installing the latest operating system plus checking device settings to enable, or control service access. In case of roaming service disruption manual network selection as well as resetting your connection by rebooting the device and/or turning on and off airplane mode is recommended to ensure the best possible experience.

      Data speeds in destinations such as Africa, Asia, Australia and the Americas may experience some latency due to the vast distance between these countries and Malta. Latency is a slight delay between sending a request over the internet and receiving the response.

      Content and application-specific access and service quality may be affected whilst roaming based on the content provider’s policies, technological limitations and how certain locations, countries and geographical regions are serviced by the service providers. All these imply that the service level might vary as it might be localised or more restricted during roaming. Certain content applications may also consume a larger amount of data whilst roaming, leading to data allowances being used up more quickly.

      To ensure the best possible experience Melita encourages customers to always keep their handsets and other devices up to date, by installing the latest operating system plus checking device settings to enable, or control service access. In case of roaming service disruption manual network selection as well as resetting your connection by rebooting the device and/or turning on and off airplane mode is recommended to ensure the best possible experience.

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