Understanding your current network status

Network Status

At the top of the Home tab, users are able to check the status of their network. Overall network health is categorized into one of three statuses: Healthy, Connecting, and Unhealthy. 


Everything on the network is online and looking good.

Eero app - healthy network


One or more eeros is in the process of connecting.

eero app - devices connecting


One or more eeros is offline.

eero app - unhealthy network

When a network and all its eeros are “Offline,” it means the gateway eero connected to the modem is unable to get online. In this scenario, users should ensure their eero is correctly connected to the modem and/or powered on. They should also check whether there is an issue with the internet connectivity being delivered to the building.