Melita Ltd has been awarded the highest level of consumer satisfaction certification by ICERTIAS, the global certification association which helps customers choose the highest calibre products available on the market.
Melita received the Superior Excellence Customers’ Friend Award from ICERTIAS which recognises the company’s superior relationship and level of care towards its customers, both residential and business.
After being nominated by an undisclosed third party, ICERTIAS assessed Melita on the basis of reputation, communication and social, user experience and trust level. Companies with an average rating of more than 3.5 are invited by ICERTIAS to join the Customers’ Friend programme. Melita received a rating of 4.8.
Graziella Costa, Head of Customer Experience, Manager at Melita, said: “We are very proud to be the first Maltese telecommunications company to receive this international level of recognition from ICERTIAS, which recognises companies of excellence, and we are determined to continuing raising the bar for the benefit of our existing and new customers.”
Nominees for the ICERTIAS Customers’ Friend Award undergo a strict selection process that includes a number of verifications related to the quality of the company’s relationship with its employees and customers, the company’s financial stability and its reputation.
Product quality, customer support, innovation, intuitiveness, speed, durability, availability and relations with business partners are key benchmarks for the award.
