Melita Limited has just undergone a new phase in its digital transformation by enhancing its business support system to continue to improve and support the provision of the latest in telecommunications services
This exciting collaboration with Amdocs, a leading North American software services provider helps Melita deliver efficient and secure customer interaction.
From topping up a prepaid service, to provisioning a TV channel all the while keeping customer information secure. This high capacity solution connects with other existing Melita platforms and manages millions of interactions, including the latest IoT services.
This improved platform will allow Melita’s customer care and retail teams to accommodate its customers’ requests more efficiently and proactively, ensuring an enhanced customer experience.
Melita CEO Harald Roesch said: “At Melita we pride ourselves on our commitment to innovation and ensuring our customers benefit from the latest technologies. The transformation project with Amdocs has been a success and an important milestone for our business — we’re excited to implement this latest generation solution that can help us improve our products and services for customers.”
Mr Roesch said the project, which keeps Melita at the forefront of technology, was complex and extensive, necessitating rigorous preparation ahead of this migration The diligent efforts invested in implementing these technological advancements become truly rewarding when we witness the tangible benefits experienced by our customers. These advancements not only enhance the quality of our services but also provide our customers with peace of mind, knowing that their data is safeguarded in compliance with rigorous regulatory requirements and industry standards.