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Terms and Conditions / Mobile

Mobile Plan in Flexi Bundle» Go Back

The following are the Terms and Conditions applicable in respect of the Mobile telephony service (“Service”) in the Flexi Bundle (“the Bundle “) being provided to customers (“the Customer”) by Melita Limited (“Melita”). By partaking in the Bundle, you are agreeing to all of these Terms and Conditions. For more information, please contact Customer Care on 27270270, from your fixed or 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

  1. Customer subscribing to the Bundle may choose to subscribe to the Service for an extra monthly charge, depending on tariff chosen, by subscribing to one of the following:
    1. Top-Up Mobile Plan with 100 Melita minutes – Customer shall upon subscribing to this tariff pay €10 for which he will be given a €10 top-up card and a monthly charge of €1 per each SIM card subscribed to shall apply. Customer shall then benefit from the following:
      1. One (1) SIM card or more depending on number of SIM cards subscribed to;
      2. 100 minutes to all Melita numbers per SIM card.

Customers will benefit from the 100 minutes as of the 1st day of each month, should a Customer subscribe after the 1st of the month he will receive 100 minutes on the 1st of the following month. Any unutilised minutes may be carried forward to the next month up to a maximum total of 200 minutes. Any additional minutes over and above the 200 minutes shall be lost. For all other usage standard mobile pre-paid rates shall apply. Customers subscribing to the Bundle may have a maximum of five (5) subscriptions to this tariff.

OR

  1. Flow1 – Customer shall upon subscribing to this tariff pay a monthly charge of €15 and benefit from the following:
    1. At the beginning of the month, an allowance is given which can be redeemed in either a maximum of 100 minutes to be used for calls to all other local fixed and mobile networks or a maximum of 1GB of mobile data. Customer may vary the use of the monthly allowance. Any unutilised allowance may be carried forward to the next month, for a maximum of two months, equivalent up to a maximum 200 minutes or 2GB. Any additional minutes over and above the 200 minutes or additional mobile data over and above the 2GB shall be lost;
    2. free calls to Melita network;
    3. 20GB WiFi data per month;

International call/SMS and premium calls/SMS are available only through the Customer’s own top-up. Customer may top up through a physical scratch card, MyMelita or by sending a free SMS to 16833. By sending an SMS to 16833 a €5 credit is given which will be charged on the bill of the following month.

Rates for calls, SMS and data applicable to this tariff, whether local, international or roaming outside of the EU, will be charged as published on the Melita website www.melita.com. Cost of Premium calls/SMS shall depend on the premium service. Access to premium calls/SMS is available only through the Customer’s own top-up.

OR

  1. Flow3 – Customer shall upon subscribing to this tariff pay a monthly charge of €20 and benefit from the following:
    1. At the beginning of the month, an allowance is given which can be redeemed in either a maximum of 300 minutes to be used for calls to all other local fixed and mobile networks or a maximum of 3GB of mobile data. Customer may vary the use of the monthly allowance. Any unutilised allowance may be carried forward to the next month, for a maximum of two months, equivalent up to a maximum 600 minutes or 6GB. Any additional minutes over and above the 600 minutes or additional mobile data over and above the 6GB shall be lost;=
    2. free calls to Melita network;
    3. 20GB WiFi data per month;

International call/SMS and premium calls/SMS are available only through the Customer’s own top-up. Customer may top up through a physical scratch card, MyMelita or by sending a free SMS to 16833. By sending an SMS to 16833 a €5 credit is given which will be charged on the bill of the following month.

Rates for calls, SMS and data applicable to this tariff, whether local, international or roaming outside of the EU, will be charged as published on the Melita website www.melita.com. Cost of Premium calls/SMS shall depend on the premium service. Access to premium calls/SMS is available only through the Customer’s own top-up.

 

OR

  1. Flexi Big Blue Unlimited 10 – Customer shall upon subscribing to this tariff pay a monthly charge of €30 and benefit from the following:
    1. free calls to all registered local fixed line numbers;
    2. free calls to all registered local mobile line numbers;
    3. free SMS to local numbers;
    4. 10GB of data at 4.5G speeds and;
    5. 50GB of MelitaWiFi data per month.

Rates for calls, SMS and data applicable to this tariff, whether local, international or roaming outside of the EU, will be charged as published on the Melita website www.melita.com. Cost of Premium calls/SMS shall depend on the premium service.

Should the Customer exceed the 10GB of data as per his tariff he shall be charged an additional €5 and he will again benefit from 1GB of data. Should the Customer exceed any additional 1GB in a particular month he will again be charged €5 and he will benefit from another 1GB.

OR

  1. Flexi Big Blue Unlimited 20 – Customer shall upon subscribing to this tariff pay a monthly charge of €40 and benefit from the following:
    1. free calls to all registered local fixed line numbers;
    2. free calls to all registered local mobile line numbers;
    3. free SMS to local numbers;
    4. Unlimited calls to EU, Australia, Canada, China, USA numbers;
    5. 20GB of data at 4.5G speeds;
    6. unlimited data up to 1Mbps speeds once the 20GB have been utilised;
    7. 50GB WiFi data per month.

Rates for international calls, with the exception of calls as per clause (e(iv) above, and SMS, as well as roaming, premium calls and premium SMS will be charged as published on the Melita website www.melita.com

Customers roaming within the EU for periodic travelling, shall be eligible to consume data in accordance with their tariff. All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU and roaming usage outside the EU are not included as Roam Like at Home services, will be charged at the standard international and roaming rates found on our website.

  1. Flexi Big Blue Unlimited 60 – Customer shall upon subscribing to this tariff pay a monthly charge of €55 and benefit from the following:
    1. free calls to all registered local fixed line numbers;
    2. free calls to all registered local mobile line numbers;
    3. free SMS to local numbers
    4. Unlimited calls to EU, Australia, Canada, China, USA numbers;
    5. 60GB of data at 4.5G speeds;
    6. unlimited data up to 1Mbps speeds once the 60GB have been utilised;
    7. 50GB of MelitaWiFi data per month.

Rates for international calls, with the exception of calls as per clause (e(iv) above, and SMS, as well as roaming, premium calls and premium SMS will be charged as published on the Melita website www.melita.com

Customers roaming within the EU for periodic travelling, shall be eligible to consume data in accordance with their tariff.   All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU and roaming usage outside the EU are not included as Roam Like at Home services, will be charged at the standard international and roaming rates found on our website.

  1. Customers subscribing to the Service agree and accept to be bound by these Terms and Conditions which should be read in conjunction with Melita’s Standard Terms and Conditions which are provided to the Customer for signing, and any other applicable Terms and Conditions including the particular Bundle Terms and Conditions, a copy of which are available on Melita’s website.
  2. Customers subscribing to Flow1 and/or Flow3 tariff who wish to terminate their Bundle may do so and retain the tariffs mentioned in this clause, however, any minutes, data and/or credit topped-up shall be lost. Unutilised credit topped up by the Customer on the Top-Up Mobile Plan with 100 Melita minutes, Flow1 and Flow3 shall only remain available to the Customer if he migrates on any other hybrid Tariff or downgrades to another prepaid plan.
  3. Customers subscribing to Flexi Big Blue Unlimited 10, Flexi Big Blue Unlimited 20 and Flexi Big Blue Unlimited 60, upon terminating their Bundle may retain the tariff, however the benefits shall be in accordance with the standalone mobile tariffs as follows:
    1. free calls to all registered local fixed line numbers;
    2. free calls to all registered local mobile line numbers;
    3. free SMS to local numbers;
    4. 5GB/10GB/30GB of data, instead of 10GB/20GB/60GB, at 4.5G speeds and;
    5. 50GB of MelitaWiFi data per month.

Flexi Big Blue Unlimited 20 and Flexi Big Blue Unlimited 60 shall in accordance with the standalone tariff also benefit from unlimited calls to EU, Australia, Canada, China, USA numbers.

Should the Customer exceed the 5GB/10GB/30GB of data as per his tariff he shall be charged an additional €5 and he shall benefit from 1GB of data. Should the Customer exceed any of the additional 1GB in a particular month he will again be charged €5 and he will benefit from another 1GB.

  1. This Service is subject to a Fair Usage Policy as follows: If, in the reasonable opinion of Melita, the Customer’s use of the Service is excessive, Melita may ask the Customer to moderate his/her usage. If after Melita has informed the Customer to moderate his/her usage, the Customer fails to do so, Melita reserves the right to suspend or terminate the Customer’s Service or migrate him to another tariff. This Service is intended for individual use only. Furthermore, Melita reserves its right to suspend or terminate the Customer’s service if he/she abuses of the service and/or uses it in a way for which it is not intended such as sending Bulk SMS, a SIM box etc.
  2. Melita reserves the right to suspend, amend or otherwise alter the Bundle and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to terminate the service without incurring any penalty during the 30 day notice period.
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