Melita Logo

Endless Essential, Full speed, Jetset mobile plans

The following are the Terms and Conditions applicable in respect of the Endless Mobile Plans (“the Tariff”) being provided to a pay monthly customer (“the Customer”) by Melita Limited (“Melita”). Access to and use of this Tariff is subject to the following Terms and Conditions. For more information, please contact Customer Care on 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

  1. This Tariff will start from 25th May 2022 and will continue thereafter unless and until it is terminated by Melita.
  2. This Tariff is available to Customers entering into an agreement with Melita (hereinafter referred to as the ‘Agreement’).
  3. Customers subscribing to this Tariff shall be charged a monthly access fee in advance according to the Tariff chosen. Tariff is available either as a standalone Tariff or in conjunction with an Internet service. Customers shall be charged for the respective Tariffs according to the applicable tariff rates.
  4. The following are the Tariffs available:
    1. Customers subscribing to the Essential Tariff on a standalone basis shall be charged a monthly access fee of €25.99 and shall benefit from:
      1. free calls to all local fixed line numbers from Malta and EU & UK;
      2. free calls to all local mobile line numbers from Malta and EU & UK;
      3. free SMS to local numbers from Malta and EU & UK;
      4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
      5. unlimited mobile data* at the maximum download speed of 20Mbps and up to 2Mbps in upload speed in Malta and;
      6. unlimited use of MelitaWiFi locally.

      *Roaming Fair Use Policy: Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 27GB volume of data with Essential Tariff.**

    2. Customers subscribing to the Full Speed Tariff on a standalone basis shall be charged a monthly access fee of €31.99 and shall benefit from:
      1. free calls to all local fixed line numbers from Malta and EU & UK;
      2. free calls to all local mobile line numbers from Malta and EU & UK;
      3. free SMS to local numbers from Malta and EU & UK;
      4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
      5. unlimited calls and SMS to EU & UK, Australia, Canada, China, and USA numbers from Malta;
      6. unlimited mobile data*** at 4.5G and 5G speeds in Malta and;
      7. unlimited use of MelitaWiFi locally.

      ***Roaming Fair Use Policy: Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 31GB volume of data with Full Speed Tariff**

    3. Customers subscribing to the JetSet Tariff on a standalone basis shall be charged a monthly access fee of €36.99 and shall benefit from:
      1. free calls to all local fixed line numbers from Malta and EU & UK;
      2. free calls to all local mobile line numbers from Malta and EU & UK;
      3. free SMS to local numbers from Malta and EU & UK;
      4. free calls and SMS to EU & UK numbers whilst roaming in the EU & UK;
      5. unlimited calls and SMS to EU & UK, Australia, Canada, China, and USA numbers from Malta;
      6. unlimited mobile data**** at 4.5G and 5G speeds in Malta;
      7. 1GB of mobile data applicable when roaming in Zone 6 and 7 and;
      8. unlimited use of MelitaWiFi locally.

      ****Roaming Fair Use Policy: Customers roaming within the EU & UK for periodic travelling, shall be eligible to consume 35GB volume of data with JetSet Tariff**

      **Roaming Fair Use Policy: The above allowances apply for any given billing period. This volume allowance is calculated in line with EU law and shall be available to customers whilst roaming in the EU/EEA/UK. Any data usage consumed over and above the GB roaming data allowance mentioned above shall be charged at the EU regulated surcharge rate. Any data usage above the domestic data allowance shall be charged at the standard domestic data tariff rate, with a surcharge. The surcharge is available here. The volume of data allowance and the surcharge shall vary periodically in accordance with EU law. All international usage, maritime roaming usage and inflight roaming usage both within and outside the EU & UK and roaming usage outside the EU & UK are not included as Roam Like at Home Tariffs. These will be charged at the standard international and roaming rates found on our website.

  5. Customers subscribing to any of the above Endless Tariffs in conjunction with an Internet service on the same account shall benefit from All in + benefits which includes:
    1. Access to TSN1 sports channel on NexTV app; and
    2. Discounted monthly access fees as follows, depending on the number of active mobile Tariffs:
      1. Endless Essential Tariff at the monthly access fee of €24.99 for the first line, €21.99 for the second line, €16.99 for the third line, and any line thereafter.
      2. Endless Full Speed Tariff at the monthly access fee of €30.99 for the first line, €21.99 for the second line, €16.99 for the third line, and any line thereafter.
      3. Endless JetSet Tariff at the monthly access fee of €35.99 for the first line, €21.99 for the second line, €16.99 for the third line, and any line thereafter.

    To benefit from discounted monthly access fees, additional lines should be on the same Endless Tariff plan as the first line. Should a Customer upgrade/downgrade/terminate an Endless Tariff line irrespective if it is the first line or any additional mobile line, the remaining Endless Tariff plans will be charged in accordance with the next applicable monthly access fee, depending on the then current number of active mobile plans on same Tariff.

  6. Should a Customer terminate the Internet service on the same account which includes an Endless Essential, Full Speed, or JetSet Tariff, the Endless Tariff will be downgraded to the standalone Endless Essential, Full Speed, or JetSet Tariffs at the applicable monthly access fee of these Tariffs respectively, and TSN1 sports channel on NexTV app will no longer be available.
  7. Rates for international calls and SMS, with the exception of calls and SMS as per clauses 4(b)(v), and 4(c)(v), roaming, premium calls and premium SMS will be charged as published on the Melita Website
  8. If the Customer terminates the Agreement, disconnects, downgrades or migrates onto a different tariff plan before the lapse of his Agreement, Clause 10 of the Standard Terms and Conditions shall apply.
  9. All charges deriving from this Tariff include VAT but exclude Excise Tax and any other applicable taxes, unless otherwise explicitly stated.
  10. The 5G network is attainable through the use of a 5G enabled handset.
  11. Adequate Tariff Usage: The Tariffs are subject to an Adequate Tariff Usage. The Tariffs are intended for private, personal and individual use only, in a legitimate manner in which a reasonable person would regard such use as ordinary. The Tariffs may thus not be used for commercial purposes or business use such as for marketing or promotional purposes, administrating a business or for any non-private use.

    If, in the reasonable opinion of Melita, the Customer’s use of the Tariff is excessive, Melita may ask the Customer to moderate his/her usage. If after Melita has informed the Customer to moderate his/her usage, the Customer fails to do so, Melita reserves the right to suspend or terminate the Customer’s Tariff or migrate him to another tariff plan.

    Furthermore, Melita reserves its right to suspend or terminate the Customer’s Tariff if he/she abuses of the Tariff and/or uses it in a way for which it is not intended or in breach of this Adequate Tariff Usage, including but not limited to the following events:

    1. If the Tariff is used to send bulk/ unsolicited/ automated SMSs, SPAM, to set up a SIM box, to generate artificially inflated traffic, to send messages to a large number of recipients, to send significant volumes of text in a short timeframe, through SMS, email, instant messaging or other communication modes.
    2. If the Tariff is resold or resupplied in any manner. The Tariffs cannot be resold or used for generating revenue such as for call forwarding or onward calling, concurrent calls, paging or for multiple simultaneous calling.
    3. If the customer utilises a gateway device, application or SIM box in connection with the Tariff in any way via, internet, cable, Bluetooth or WiFi to use large volumes of call, SMSs or data.
    4. If the Tariff or SIM card is used for criminal, illegal or fraudulent purposes, in breach of the law such as: to post, send or in any manner make available content that is indecent, illegal, defamatory, offensive; to disguise the user’s original or communication; to monitor data or traffic on our network.
    5. If you use the Tariff in any manner in which it was not intended for such as for business or Machine to Machine “M2M “purposes.
    6. If you use the Tariff in any manner that harms, affects adversely or creates a risk to the integrity or security of the network such as:
      1. By causing, congestion, disruption interference or interrupt the performance of the system or network or by exploiting any misconfiguration thereof;
      2. Using the Tariff to flood the network or to probe or look into the vulnerability of the network;
      3. Using the Tariff to gain unauthorised access to data or traffic or to affect another users’ usage;
      4. Misusing the Tariff to exploit a protocol or network misconfiguration or a weakness that causes a data charging gateway that would enable you to avoid a credit or policy control request in the network, with the aim to allow traffic to proceed and bypassing balance, time/volume limits, speed tier changes, credit deduction or monthly charges for use of the Tariff.
  12. Migration requests to any other tariff plan are subject to the terms and conditions of the respective tariff. Melita reserves the right not to entertain migration requests by Customers from this Tariff onto another tariff plan.
  13. Customers subscribing to this Tariff shall also be bound by Melita’s Standard Terms and Conditions and any other relevant terms and conditions shall apply, provided that in case of conflict these Terms and Conditions shall apply.
  14. Melita reserves the right to suspend, amend or otherwise alter this Tariff and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different tariff plan or terminate the service without incurring any penalty during the 30-day notice period.

Chat With Us

minimize
close

Connecting you to a live agent...

error

There was a problem connecting you to a live agent