Customer Care

To help you protect your information online, we recommend that you don’t use a password that can be guessed by someone you know. Also never write down your password, or disclose it to anyone else, and always log out when you have finished using your web-based applications such as My Melita or Melita Webmail.

We’re here to help.
This section of our website will help you answer the questions that you might have on our services. You will also find step by step instructions to guide you through the installation and troubleshooting of various aspects of our services. On the side bar you will find links to Frequently Asked Questions, Set Up Guides and My Melita.

Our Call Centre is also available 24 x 7 on 27 270 270

Do you need more information about your melita bill?
Log onto My Melita, our online selfcare portal, to get a full explanation of your bill, including telephony and mobile usage and more
Start using My Melita now!


Do you need to check out your internet speed?  Try out our new speed test …
Click here to start!

 Top FAQs
What does a prorate mean?
Why can’t I top-up my mobile account using a voucher?
I am in Malta and do not have mobile reception.
“SIM Card Registration Failed” is being displayed on my mobile phone
Some channels on the channel line up are missing
I have Bad or No Signal on my Television
My Internet connection is much slower than usual?
I can’t make any outgoing calls but I can receive calls from my fixed line
More FAQs