What device information is available with eero?

Knowing more about the devices on your network is important, and through the eero application, we’ve made it easy to identify some of the most important information. To find out more about the individual devices on your network, launch the eero application and tap on the section Number of devices currently on your network.

You will see two sections, one for the devices currently on your network and another for devices that were recently connected. For devices that are no longer connected, you will be able to edit the device nickname and view the MAC address, but no other information will be available until it comes back online.With connected devices, you can get more information, specifically regarding the current connection status of that device to your eero network.

Breakdown of Device details page

Nickname

By tapping the Nickname section, you’ll be able to edit the name of your device on the network. This will help with identifying that device more easily, especially when used with Family Profiles or the Alexa Skills.

Profile

Through the Device details page, you can quickly assign a device to a profile. By tapping into this section, you’ll be able to assign (or reassign) a device to a specific profile.

Connection type

The strength of connection of your device to your eero network is represented in five bars. Full green bars means that your device has a very stable, strong connection to your network. Yellow bars or no bars at all means the device is having a poor connection. If a device is having a poor connection, try moving the device closer to an eero to get a stronger signal. If this doesn’t help, you can try toggling off and on WiFi on the device to establish a stronger connection.

Connected to

This will identify which eero your device is currently connected to. If you see that your device is connected to an eero that isn’t closest to that device, toggle the WiFi on your device off and back on.

Manufacturer

If you are unaware of a device on your network, you can typically quickly identify what it is based on the manufacturer. These include Apple, Samsung, and Amazon.

Hostname

This is the name of the device from the device. Some products will show a familiar name, such as a name, however others may have the name from the manufacturer.

IP address

This is the IP address that has been assigned to the device on your network.

MAC address

Each device has a MAC address, which is a unique address for your hardware that helps to identify it on your network.

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