Melita leads Malta’s telecoms operators in customer call response times
Melita has once again recorded the fastest customer call response performance among Malta’s three main telecommunications operators, according to the latest End User Half Yearly Report published by the Malta Communications Authority (MCA).
The report, covering January to June 2026, shows that Melita answered 98% of customer calls within five minutes, compared with 92% for GO and 79% for Epic. Melita also led in the proportion of calls answered within two minutes, achieving 90%, compared with 80% for GO and 72% for Epic.
The latest figures represent a further improvement on Melita’s performance during the second half of 2025, when 95% of calls were answered within five minutes and 87% within two minutes.
The latest results reinforce Melita’s commitment to customer service, combining investment in its networks and digital services with continued attention to the quality and accessibility of customer support.
