Top Up Pay Bill

Mobile Plan in Flexi Bundle (Flow 1)

The following are the Terms and Conditions applicable in respect of the Mobile telephony service (“Service”) in the Flexi Bundle (“the Bundle”) being provided to customers (“the Customer”) by Melita Limited (“Melita”). By partaking in the Bundle, you are agreeing to all of these Terms and Conditions. For more information, please contact Customer Care on 27270270, from your fixed or 100 (call is free) from your Melita Mobile number, or +356 77100100 from any other network.

  1. Customer subscribing to the Bundle may choose to subscribe to the Flow 1 tariff for a monthly charge of €15.50 and benefit from the following:
    1. At the beginning of the month, an allowance is given which can be redeemed in either a maximum of 100 minutes to be used for calls to all other local fixed and mobile networks or a maximum of 1GB of mobile data. Customer may vary the use of the monthly allowance. Any unutilised allowance may be carried forward to the next month, for a maximum of two months, equivalent up to a maximum 200 minutes or 2GB. Any additional minutes over and above the 200 minutes or additional mobile data over and above the 2GB shall be lost; and
    2. free calls to Melita network.

    International call/SMS and premium calls/SMS are available only through the Customer’s own top-up. Customer may top up through a physical scratch card, MyMelita or by sending a free SMS to 16833. By sending an SMS to 16833 a €5 credit is given which will be charged on the bill of the following month.

    Rates for calls, SMS and data applicable to this tariff, whether local, international or roaming outside of the EU, will be charged as published on the Melita website Cost of Premium calls/SMS shall depend on the premium service. Access to premium calls/SMS is available only through the Customer’s own top-up.

  2. Customers subscribing to the Service agree and accept to be bound by these Terms and Conditions which should be read in conjunction with Melita’s Standard Terms and Conditions which are provided to the Customer for signing, and any other applicable Terms and Conditions including the particular Bundle Terms and Conditions and the specific Mobile, a copy of which are available on Melita’s website.
  3. Customers subscribing to Flow1 tariff who wish to terminate their Bundle may do so and retain the tariffs mentioned in this clause, however, any minutes, data and/or credit topped-up shall be lost. Unutilised credit topped up by the Customer on the Flow1 shall only remain available to the Customer if he migrates on any other hybrid Tariff or downgrades to another prepaid plan.
  4. Melita reserves the right to suspend, amend or otherwise alter the Bundle and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to terminate the service without incurring any penalty during the 30 day notice period.