MyMelita | MyRewards – Terms & Conditions

These Terms & Conditions (“Terms”) govern your participation in the MyMelita | MyRewards loyalty programme (“Programme”) offered by Melita Limited (“Melita”, “we”, “us” or “our”). By participating in the Programme, you agree to these Terms, which form part of your agreement with us. These Terms apply in addition to the general MyMelita Terms & Conditions and any relevant terms and conditions.

Eligibility
1. Participation in the Programme is open exclusively to individuals who are at least eighteen (18) years of age and legal persons, who hold an active and valid subscription to a Melita service.
2. The Programme is strictly intended for personal, non-commercial use. By participating in the Programme, you confirm that you meet the eligibility criteria. Melita reserves the right to request verification of eligibility at any time and to suspend or terminate your access to the Programme in the event of non-compliance.
Offers and Redemption
1. All offers made available under the Programme are subject to availability and may be modified, suspended, or withdrawn at any time at the sole discretion of either Melita or the respective third-party merchant. Offers may be limited in number and may be redeemed on a first-come, first-served basis or until stock last, whichever occurs first.
2. Each offer will carry a designated expiry date. Melita reserves the right to specify separate timeframes for:
  1. the availability of the offer on the Programme platform; and
  2. the period within which the customer may redeem the offer following successful claim.
3. Redemption of offers may require the use of a unique QR code issued to the eligible customer. Each QR code:
  1. is non-transferable and intended for the sole use of the account holder;
  2. is valid for a single redemption per eligible offer, unless otherwise stated;
  3. must be used within the specified redemption period associated with the relevant offer.
4. QR codes and related rewards must not be sold, traded, duplicated, published, or otherwise used for any commercial or unauthorised purpose. Any such unauthorised use constitutes a breach of these Terms and may result in the immediate suspension or termination of access to the Programme.
5. Redemption mechanisms, including the method of claim, conditions of use, and fulfilment timelines, are determined by the relevant merchant and may vary between offers. Melita assumes no responsibility for any failure on the part of the merchant to honour the offer, including where such failure arises from the customer’s non-compliance with the merchant’s terms and conditions.
6. It is the responsibility of the customer to read, understand, and comply with all applicable terms and conditions set by the third-party merchant. Such terms may be amended by the merchant from time to time without prior notice.
Use of MyMelita | MyRewards
1. The Programme, including the MyMelita application and system, is the exclusive intellectual property of Melita Limited and/or its subsidiaries. All rights not expressly granted herein are reserved.
2. Melita grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use the Programme strictly for personal and non-commercial purposes, subject to your full compliance with these Terms.
3. You are solely responsible for maintaining the confidentiality and security of your MyMelita account credentials, including your password, and for preventing any unauthorised access to your account. You must ensure that all information provided in connection with your account remains accurate, complete, and up to date.
4. Without limitation, you shall not:
  1. copy, reproduce, modify, distribute, transmit, or create derivative works of any part of the Programme or the MyMelita system;
  2. sell, license, sublicense, lease, resell, or otherwise commercially exploit the Programme, the MyMelita system, or any offer, QR code, or benefit obtained through it;
  3. reverse engineer, decompile, disassemble, or otherwise attempt to extract source code or system architecture;
  4. use the Programme, the MyMelita system, or any associated trademarks without Melita’s prior express written consent.
5. All QR codes, discounts, and rewards made available through the Programme are non-transferable and may not be resold, shared, or used for any commercial purpose. Any such unauthorised use constitutes a material breach of these Terms.
6. All trademarks, service marks, logos, graphics, and other proprietary identifiers related to the Programme and the MyMelita system are the intellectual property of Melita, unless otherwise indicated. Third-party trademarks remain the property of their respective owners and may not be used without the requisite authorisations.
7. Any unauthorised use of the Programme, MyMelita system, or account credentials will result in the immediate termination of the limited licence granted herein and may result in further legal action. Melita reserves the right to suspend or terminate your access to the Programme, at its sole discretion, in the event of any breach of these Terms.
Third-Party Content
1. The Programme may contain links to or incorporate content, websites, services, or offers provided by third-party merchants not controlled by Melita.
2. Melita assumes no responsibility for the content, availability, or practices of any third-party websites or services linked through the Programme.
3. Participation in any third-party offers is governed solely by the terms and conditions of the respective merchant. It is your responsibility to review and comply with those terms.
Modification or Termination
1. Melita reserves the right, at its sole discretion and at any time, to amend, suspend, or permanently terminate the Programme, in whole or in part, without prior notice or liability to you.
2. Melita also reserves the right to modify, replace, or remove any specific offer, reward, or feature made available under the Programme at any time and for any reason.
No Warranty and Limitation of Liability
1. The Programme is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied. To the fullest extent permitted by applicable law, Melita disclaims all representations and warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. Melita does not guarantee that the Programme will be uninterrupted, secure, or error-free, or that any offers or information provided will be accurate or current.
3. In no event shall Melita, its affiliates, directors, officers, employees, agents, or partners be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with your participation in the Programme, even if Melita has been advised of the possibility of such damages.
Indemnity
1. You agree to indemnify and hold harmless Melita, its affiliates, directors, officers, employees, agents, and merchant partners from any claims, damages, losses, liabilities, or legal fees arising out of your participation in the Programme, misuse of the Programme, or violation of any applicable law or third-party rights.
DATA PROTECTION
Processing of Personal Data is carried out in line with Melita’s Data Protection Notice and Melita’s Website Privacy and Cookie Notice a copy of which are available on Melita’s website.