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Melita is committed to providing its customers a quality experience covering all of its services and ability to access its networks to all its subscribers. Network management procedures and tools that are consistent with industry practice are utilized to achieve this aim. Melita constantly monitors its network and service performance levels, invests heavily, and pursues network management practices common in the telecom industry to ensure service level targets and quality are met. The following is intended to explain Melita’s network management practices.
Broadband and Internet Services
Local or international bandwidth and network resources are not infinite or boundless. Management of these shared resources is critical to providing all customers the ability to access the network. All internet service providers need to manage their networks and Melita is no different in this. In the absence of any traffic management, it would not be possible to deal with issues arising from spam, viruses, security attacks, illegal use causing network congestion and other degradations of service. Melita endeavours to limit these negative effects by practicing reasonable and responsible traffic management processes that are regularly updated in accordance with Regulation (EU) 2015/2120.
Overview of techniques utilised for compliance with Melita’s Traffic Management Policy.
These techniques, which apply to all of Melita’s data services on its networks, help ensure that all customers get their fair share of bandwidth resources to enjoy all that the Internet has to offer, including surfing the web, reading email, downloading movies, watching streaming video, gaming, or listening to music.
Melita’s Traffic Management Policy is subject to change as may be required to fulfill local and/ or international regulations delivery of Internet services concerning but not limited to internet access and content management.
When subscribed to an unlimited service Melita will not limit your bandwidth or set monthly thresholds, your service will remain unlimited. Nevertheless, your use of the service is subject to your using it for private, personal and legitimate consumer purposes. You should not use the service in an illegal manner causing congestion and threats to the security of the network. Should such a situation arise Melita will not apply restrictions to your download capacity, but will first make reasonable efforts to contact you.
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