36 Month Term Handset / Device Offer

Standard Terms & Conditions

SCOPE
1. The following are the standard terms and conditions which shall govern the relationship being entered into by and between you and Melita Limited; in respect of a Handset Plan.
2. This Service is subject to there being in force an active postpaid mobile telephony service agreement.
3. This Agreement, together with all its annexes including the applicable Conditions of Service, must be read in conjunction with any other terms and conditions specific to a particular tariff, promotion or offer. Access to the specific Terms and Conditions of any tariff, offer or promotion is available by visiting our website www.melita.com.
4. Upon the Customer's signature this Agreement together with the Schedule of Charges and any other applicable Conditions of Service, terms and conditions specific to a particular tariff, promotion or offer shall together have the force of law between the parties.
DEFINITIONS
1. For the scope of these standard terms and conditions:
  1. “Account” means the Customer's account for the Service;
  2. “Agreement” means these standard terms and conditions, together with all its annexes, including the Schedule of Charges, Acceptable Usage Policy, Traffic Management Policy as established in Regulation (EU) 2015/2120, any other applicable terms and conditions specific to a particular tariff, promotion or offer and any other document referred to or incorporated herein and any additional or varied terms and conditions as we may notify you with;
  3. “Bundle” means the grouping of any two or more of Melita's Services under one price.
  4. “Customer” and “you” means the person named as the signatory to this Agreement and includes any person who we reasonably believe to be acting with your authority, and “your” shall be construed accordingly.
  5. “Customer Equipment” means any equipment including customer premises equipment (“CPE”), Conditional Access Module, device, handset, third party equipment, batteries or certain accessories which may be purchased by you whether from Melita, a supplier recommended by Melita or an alternative supplier.
  6. “Equipment” means any equipment, Conditional Access Module, device, handset, set-top box, remote, lines, cable, modem, hardware or software and cable drop that Melita supplies or leases to the Customer for the use of or access to the Service/s.
  7. “Installation Premises” means the address given by the Customer, as shown on the Agreement, where the requested Services are to be provided.
  8. “Melita” and “we” means Melita Limited (C12715) and “our” and “us” shall be construed accordingly.
  9. “Network” means the system consisting of fibre networks, a HFC (hybrid fibre/coax) network and/or the 3G network, and/or the Wi-Fi network owned and operated by Melita in order to provide Services to its Customers.
  10. “Schedule of Charges” means the list of charges related to the Service (excluding charges for usage) which is found in Clause 14 of this Agreement that a Customer may be liable to pay from time to time. All such amounts are indicated inclusive of VAT but exclude Excise Tax Recharge and any other taxes which may be imposed.
  11. “Service/s” means Melita's publicly available fixed telephony, TV, data (Internet) and mobile telephony services inclusive of handsets, being provided further to this Agreement. Unless the context suggests otherwise, the word “Service” or “Services” as used in this Agreement shall apply to any one or more of Melita's Services.
  12. “Tariff” shall be as defined in Clause 14 of this Agreement.
  13. “Territory” means the Republic of Malta.
SERVICES
1. Melita reserves the right to accept or refuse to provide any Service/s to any Customer. Melita may refuse to provide Service to any person (i) who is not at least eighteen (18) years old; (ii) who refuses to provide a copy of their Identity Card; (iii) who is not the Customer or who is not authorised by the Customer to sign this Agreement; (iv) who after having his credit worthiness and status checked does not qualify for Service under Melita's current credit policy; (v) who has a history of failure to pay any fees or charges for any Service provided by Melita; (vi) whose Installation Premises falls outside our service area; (vii) who does not live and have a mailing address within our own Network coverage area (viii) who is not the owner of the Installation Premises or if not the owner has been a tenant of the Installation Premises for less than six months or; (ix) who has violated any portion of this Agreement, including its annexes, and/or any other terms and conditions specific to a particular tariff, promotion or offer; (x) who does not have Customer Equipment compliant for the provision of the requested Service; (xi) who has a history of destruction of or tampering with the Equipment or violation of any portion of any Melita service agreement (xii) if it is not practical to carry out the connection for health and safety reasons; (xiii) who does not have suitable electrical network as specified in Clause 5.4 of this Agreement.
2. A deposit may be required for your Service to be activated that will be refunded to you at the end of the Service, if there is a balance remaining. Such a deposit does not relieve you from having to pay any and all outstanding amounts and/or charges upon termination of the Agreement.
3. We will provide you with the Services within two (2) working days from date of signature for the term stipulated in clause 10 hereunder; or until the date of use of all the pre-purchased value, if any, if applicable; or up to the value of approved credit limit; or until the contract is terminated in accordance with the terms hereof. Except for those cases beyond Melita's control, Customer may as per Clause 10.3, terminate his Agreement without incurring any additional charges if Service is not provided within the two (2) working days from date of signature and/or if the Service is not as described in this Agreement.
4. Where a service requires an install Melita reserves the right to check whether the Service may be so installed or connected. When a non-standard installation is required Melita reserves the right to either cancel Customer's order or provide an ad hoc installation at an additional charge. A non-standard installation shall not be subject to the standard two (2) working days period for the initial connection. Melita reserves the right to pass any extra charge or fee imposed by third parties (ex. Traffic Wardens) related to the particular installation or connection. Services may be subject to certain device and compatibility/limitations including memory, storage, network availability, coverage, accessibility and data conversion limitations.
OUR RESPONSIBILITIES, RIGHTS AND REMEDIES
1. We will endeavour to provide reliable and effective Service/s. We are however unable to guarantee that our Services and/or Equipment will be uninterrupted and/or fault free and we do not guarantee availability of our Network at all times. Melita shall not be held responsible for any interruption beyond its control, however, should the Customer remain completely without a service, in the event of a Network fault and/or an Equipment fault Melita shall repair said fault within the next working day. Provided that in the event of a fault to the customer premises Equipment one may immediately visit Melita Service Centre to collect the replacement of the customer premises Equipment. Should Melita not manage to repair the fault within the next working day and the fault persists or the Customer continues to experience a service with reduced quality than that promised:
  - for more than one (1) working day and less than three (3) working days, then depending on your fixed service, Melita will provide you with an upgrade to your TV service for fifteen (15) days or 2GB of data will be given on your Melita mobile account;
  - for more than three (3) working days and less than five (5) working days, Melita shall provide a pro-rate compensation equivalent to fifteen days of service credited to your account;
  - for more than five (5) working days Melita shall provide compensation equivalent to one (1) month of service credited to your account.
  The above compensations exclude lack of service attributable to (a) force majeure, (b) faults due to Customer Equipment (c) faults arising out of any circumstance which is attributable to the Customer and/or (d) when access to the premises is not possible for any reason.
2. Melita will endeavour to resolve any complaints that you may have regarding the Services as soon as possible. Customers who are not satisfied with Melita’s service and would like to escalate the matter further, may contact Melita by email on complaints@melitaltd.com or by post, by sending a letter addressed to Complaints Department, Melita Limited, Gasan Centre, Triq il-Merghat, Zone 1, Central Business District, Birkirkara, CBD1020 in accordance with Melita's Complaint Handling Procedure. Should the Customer feel unsatisfied with the response or resolution of the complaint, may lodge a complaint with the Malta Communications Authority. Alternatively a Customer may lodge a complaint through the Online Dispute Resolution Platform. You may check Melita's complaints procedure by accessing https://www.melita.com/complaints-handling-procedure/. In the event of a fault which is not due to Melita, or in case there is no one at the premises at the time of a scheduled home visit by our technician, you shall be charged a Home Visit Charge and/or a 1st AM and Last PM Appointment Charge, where applicable, as stipulated in the Schedule of Charges. Without prejudice to the above Melita reserves the right to introduce a product at an extra charge which covers costs arising from corrective maintenance and other services as per the specific terms and conditions.
3. We reserve the right to (a) reduce, suspend, terminate the Services or restrict certain types of traffic without notice, due to the Network breaking down and/or requiring maintenance or for any reason specified in Clause 10 of this Agreement, or if the Customer abuses the Service or breaches his/her Agreement; (b) make changes to these terms and conditions of Agreement at any time, after giving the Customer at least thirty (30) days prior notice of the proposed change/s by e-mail or post at the last address provided by the Customer or by posting information on our website. You have a right to terminate the Agreement during the said notice period without incurring additional charges. Your continued usage of our Services beyond this notice period will be deemed your acceptance of the changes to the Service; (c) improve, modify, alter or change the Services or any features in view of technical, operational or commercial reasons; (d) remove any material that violates our policies or applicable law; (e) hold you liable for any damages resulting from the violation of any of our policies or breach of this Agreement; (f) block access to the Service/s if so required by any applicable law or lawful order issued by any competent court, tribunal or authority; (g) make, on lawful request by the relevant authorities, data available which might be used for criminal or other police or governmental investigations; (h) take any other action granted by law to safeguard our statutory rights arising out of this Agreement.
YOUR RIGHTS AND RESPONSIBILITIES
1. You must give us promptly and accurately all the information which may be needed so that we can perform our obligations under this Agreement. You must notify us immediately if any of your personal details given to us change.
2. You agree to follow all the instructions given by us regarding use of the Equipment and the Services in accordance with this Agreement and agree to use the Equipment and the Services for lawful purposes only.
3. As the registered Account holder, you are responsible for your Melita Account, you agree to keep any password and/or PIN/PUK code as the case may be, secure by not letting it become public knowledge and not storing it anywhere on a computer or in plain text anywhere else. If the password/PIN/PUK's, if any, become known to any unauthorised person you agree to inform Melita immediately.
4. It is the Customers responsibility to ensure that the electrical and telecommunications networks in the Installation Premises are built and maintained according to the applicable worldwide/EU/local relevant legislation standards. Furthermore should the breach of this requirement result in injury or loss to Melita's employee or third party contractor or Melita's property, Customer will be held liable.
CHARGES AND FEES
1. The Customer shall be responsible for any applicable Installation charges/fees and any other applicable charges as stipulated in the Schedule of Charges and the Tariff.
2. If you move to another address, either temporarily or permanently, and you want to transfer the Services to the new address, you will have to pay a Service Transfer Charge, which amount is set out in the Schedule of Charges.
3. The Customer shall be responsible to pay any monthly recurring Service fees for the use of the Service/s provided, as established by Melita and subject to lawful change in accordance with the procedure specified in clause 4.3 (b) above.
4. Should you choose to upgrade your Service during the term of this Agreement you shall be liable to pay the difference in charges for use of the Service as may be applicable. Should the Customer choose to downgrade his Service and require a change in Equipment a Change of Equipment Charge may be applicable.
5. Customer who chooses to upgrade the Service and/or subscribe to an Add on shall be subscribed for a minimum period of one month. Any objection to a telephone order must be made in writing within seven (7) days from receipt of invoice.
6. Any and all monthly Service fees shall be invoiced to the Customer via electronic invoicing together with any other charges incurred whilst making use of such Service/s, including amounts due for usage of our fixed and/or mobile telephony service, and other non-recurring charges such as hardware rental charges, connection and/or relocation fees, and one-time fees. Such Service fees and charges commence on the date when the Service/s is/are installed and payments shall become due upon the due date stipulated on the invoice. All Service fees and charges are indicated inclusive of VAT but exclude Excise Tax Recharge and any other taxes which may be imposed, unless otherwise specified in the specific terms and conditions or offers.
7. Any payment that is not cleared by your bank shall be subject to a Payment and/or Administrative Reversal Charge as applicable, as stipulated in the Schedule of Charges.
8. Notification of your electronic invoice shall be sent by e-mail to the e-mail address as notified by you. When the email has been sent we shall assume that you are in receipt of your invoice. It is the Customer's responsibility to ensure that the email account provided to Melita is an active account.
9. Should you request to receive a paper bill, you will be charged a Monthly Paper Bill Charge as per Schedule of Charges. If you receive your invoice by post this will be sent to your last known physical address and we assume that you received the invoice sent to you by the following working day. Provided that Customers who do not have any internet or mobile internet connection may visit any of Melita's Retail Outlets, sign a declaration to that effect and receive their paper bill free of charge.
10. You are liable to pay all amounts listed on the invoice notwithstanding who made use of the Service/s. Any amount that is not settled by the due date as indicated on the invoice shall be subject to: (i) interest at the then maximum rate allowed by law, until the date that they are paid by you; (ii) a Late Payment Charge as stipulated in the Schedule of Charges. We reserve the right to suspend your Service/s in the event of any overdue payments exceeding two months from the payment date indicated on your bill and charge a Disconnection Charge as stipulated in the Schedule of Charges. Service will be subject to disconnection/termination, following a thirty day suspension period, together with any fees and charges as described in Clause 6.11.
11. Fees and charges for use of the Service/s shall be legally due and collectable up to the date of disconnection/termination. If we disconnect your Service/s because you failed to pay the fees and charges you are liable to pay on your Account, we will be entitled to recover from you the Early Termination Fee as described in clause 10.3, all costs of collection, interest not exceeding the maximum allowed by law, legal fees and any Late Payment Charges and any Disconnection Charges, applicable at the time as per Schedule of Charges. We will also be entitled to charge you for any use and usage of our Services made by you without our permission. Any breach of this Agreement committed through fraud or illegal activity, will be reported to the police, who may take legal action against you. In case of any default by the Customer in the fulfilment of any payment obligation with Melita, Melita reserves the right to pass on any information or references contained herein to the relevant credit reference agency including Creditinfo Malta Ltd and MACM, to any debt collecting agency as well as to any third party legally entitled to receive such information.
12. We reserve the right to invoice you retrospectively for any Services provided, including after termination of Service. You are responsible for paying any fees or charges for Services, even if they were erroneously omitted from your prior invoices. Failure to receive invoices does not relieve you of the responsibility to pay any amount due on your Account, and in such an eventuality you should check with one of our authorized agents or call Melita's customer care or call at any of our retail outlets.
13. At any time during the course of this Agreement, Melita is entitled to carry out a credit check on you. We will do this by making searches about you at credit reference agencies who will supply us with credit information, as well as information from the Electoral Register, as well as other public information. We may use credit-scoring methods to assess the application and to confirm your identity. We may use the information obtained from credit searches and from other lawful sources to take any credit decision affecting this agreement. If at any time during the term of the Agreement you fail to meet our credit conditions we may enforce any credit limits on your Account, ask for a deposit, restrict the level of Services we provide to you, only allow certain methods of payment and/or suspend some or all of the Services at any time when you reach the limits established until we have received the full payment of any charges you owe under this Agreement.
EQUIPMENT
1. We shall at all times remain the owner of the Equipment notwithstanding you having paid a deposit in respect of some of the Equipment whether fixed at your Installation Premises or not, furthermore we may add or substitute Equipment at our sole discretion. Any Equipment provided by Melita may be used to enhance Melita's Service and/or Network.
2. Where the Equipment has been leased to you, you shall ensure that: (i) our Equipment is safe and properly used at all times; (ii) you follow our instructions related to the use of the Equipment, in case of damage, other than through fair wear and tear, you shall be liable to pay a charge as per the Schedule of Charges; (iii) you do not tamper with, disassemble, misuse, neglect or damage our Equipment; (iv) it is not lost or stolen, in case of such an event you shall be held responsible.
3. Destruction, theft, tampering, or abuse of Equipment will result in forfeiture of any deposit paid on installation for the Equipment. In addition, you shall be solely responsible for the repair or replacement of Equipment which is lost, tampered, stolen or damaged under your control. In addition, you agree to also indemnify Melita in respect of any other damages Melita may suffer.
4. Where Equipment is purchased from Melita, Customer shall not be covered in case of deterioration of the Equipment due to normal wear and tear, misuse, negligence or accident, defects or damage due to spillage of food or liquids, corrosion and other exposure to moisture, this without prejudice to the rights emanating from Articles 73 – 81, Part IX; Sale of Goods to Consumer of the Consumer Affairs Act (Cap. 378)
5. You agree to comply with all of Melita's and/or manufacturer's instructions in relation to the use of the Equipment. Any improper use might lead to the termination of your Service.
6. You agree to entrust the repairs and maintenance of the Equipment exclusively to Melita. You agree not to pledge or dispose of the Equipment in any way whatsoever.
7. Any Customer Equipment which you connect to the Network must meet all relevant laws and regulations. You may use Customer Equipment together with our Equipment, however, Melita shall not be held liable if the Customer Equipment used is not as recommended by Melita. Upon receipt of Customer Equipment and/or Equipment from Melita (where applicable), all risk and responsibility in relation to such Customer Equipment and/or Equipment shall pass onto the Customer, provided that Melita shall provide the Customer with a warranty in terms of the applicable law. It is the Customer's responsibility to insure the Customer Equipment and any additional devices purchased by the Customer and which are used with Melita's Services and/or Equipment, under a reputable insurance policy to cover any possible damage thereto.
8. The Customer shall endeavour to disconnect any Customer Equipment, Equipment and/or devices from the power supply during storms and bad weather
ACCESS
1. You hereby irrevocably give permission and grant safe access to Melita and any of its employees or third party contractors to enter and execute any necessary works related to the connection/disconnection and general upkeep of the Equipment situated on or at your Installation Premises, during reasonable hours and upon presentation of a personal identity card. Provided that, failure to give such access without justification, may be deemed as a breach of Agreement which may then lead to disconnection.
2. You hereby irrevocably give permission to Melita to keep the Equipment installed on, under or over the Installation Premises. You may not transfer or move any Equipment from the position or place in which we have installed it at the Installation Premises without prior notification to us. Failure to so advise us may be deemed as breach of this Agreement.
CANCELLATION POLICY
1. A Customer subscribing to any of Melita's Services (excluding Melita's mobile telephony/mobile data service) is entitled, within fourteen (14) days from the date of this Agreement, to cancel this Agreement without incurring any additional charges and without giving any reason, by giving a written Notice of Cancellation, expressing your intention to cancel the Agreement.
2. A Notice of Cancellation will be properly given if the Customer:
  1. leaves a signed written notice addressed to Melita at our address, in which case the date of notice is deemed to be the date of delivery; or
  2. posts the signed written notice to Melita at, Gasan Centre, Triq il-Merghat, Zone 1, Central Business District, Birkirkara, CBD1020, in which case the date of notice is deemed to be the date it was posted. It is advisable to keep a copy of your Notice of Cancellation and when posting to send via registered mail.
3. If cancelled in accordance with this clause 9, then the Agreement shall be deemed as terminated and the relative clauses of this Agreement shall apply. Fees and charges for Services and use of Service/s shall be legally due and collectible up to the date of cancellation. Installation charges are not refundable.
4. A Customer subscribing to a mobile telephony/mobile data service who is in receipt of a handset/device, acknowledges and agrees that in case of cancellation of Service you renounce to your right to cancel the sale of the handset/device in case of use.
5. The provisions of this Clause 9 are without prejudice to the provisions of the, the Consumer Affairs Act (Cap 378 Laws of Malta) and the Consumer Rights Regulations ( SL 378.17).
TERM and TERMINATION
1. If not cancelled in accordance with clause 9 above, this Agreement shall be valid from the date of the first billing cycle for a period of thirty-six (36) months (“36 Month Term”) until it is terminated by you in accordance with the process laid out in 10.3 or by us for any of the reasons specified in this Agreement.
2. Customers who subscribe to the Service/s for a 36 Month Term can request to terminate the Agreement with 30-day prior notice: (a) in writing together with a copy of their Identity Card; (b) by logging on MyMelita; (c) by visiting a Retail Outlet; or (d) by contacting Customer Care. Termination shall be effective at the end of the notice period. You shall be liable to pay Melita the retail cost of the handset/device and all outstanding amounts on your Account including any charges attributable to your mobile telephony Service together with an Early Termination Fee as stipulated in the respective Agreement. In those cases where we become aware of any outstanding charges after the date of termination you shall be liable to pay all invoices which will be issued after date of termination. The Customer shall also be liable to pay .
3. At the end of the thirty (30) day notice period your Services will be disconnected, following which you have a further thirty (30) days within which you must return any and all of the Equipment provided, at Melita Limited, Triq il-Merghat, Zone 1, Central Business District, Birkirkara, CBD1020 or at any other address as may be indicated by Melita . If the Equipment is not returned or is damaged, then Melita shall be entitled to charge the relevant charges as stipulated in the Schedule of Charges. Should you request that the Equipment be collected this shall be subject to a Collection of Equipment Charge as per Schedule of Charges. You are liable to pay all charges listed on your Account, up to date of termination or disconnection of service.
4. Without prejudice to this Clause 10 and to other clauses in this Agreement, this Agreement may be terminated promptly and without notice by Melita, if: (a) you become insolvent, bankrupt, or enter into any arrangement with your creditors or if any legal action is taken or threatened against your property; (b) you or another person at your Installation Premises have committed, or may be committing, any fraud against us or against any other person or organisation by using the Services or Equipment; (c) you have breached this Agreement and have not remedied the breach within 7 days of our notification of the breach; (d) we have reason to believe that you have provided us with false, inaccurate or misleading information either for the purpose of obtaining the Services and/or the Equipment; (e) the provision of the Service to the Customer could give rise to or cause disruption to the Services offered by Melita to its other subscribers; (f) our authority to operate as a public communications provider is terminated or suspended for any reason; or (g) we are required to comply with an order, request or decision by any governmental or regulatory authority.
5. Any Customer who has had his Agreement terminated or disconnected and who wishes to restore his Services has to pay any outstanding amounts in his name as well as a Reconnection Charge as stipulated in the Schedule of Charges.
6. Termination of your Agreement with us shall not reduce our rights or remedies for recovery of outstanding debts or damages from you and shall not affect any rights personal to you that arose prior to termination. Any terms under this Agreement which are intended to apply after termination will continue to apply.
7. Any breach of this Agreement by us entitles you to terminate the Agreement without incurring additional charges. Provided however, that we are given a cure period of not less than 15 days within which to rectify our position, which 15 days shall start running from the date you send us a signed notice in writing, specifying the nature of the breach.
8. Customers who subscribe to the Service/s for a 24 Month Term cannot voluntary suspend the Service/s and Agreement.
LIMITATION OF LIABILITY
1. Except as set out in this Agreement but without prejudice to the generality of the foregoing, you shall hold Melita, its employees, agents or contractors, harmless from and indemnify Melita for: (a) any loss, liability and/or any direct physical damage done to your property unless caused by our negligence or the negligence of our employees, agents or contractors while acting in the course of their employment that is brought to Melita's notice within seven (7) days of its occurrence; (b) direct/indirect or consequential damages; (c) loss of profits, business or revenue; (d) access delays or interruptions; (e) loss or liability resulting from any errors, omissions, or misstatements in any and all information, goods, or services obtained on or through the Services; (f) any error or omission of the Customer; (g) any loss of Service and/or damage caused to our Equipment or Customer Equipment arising from power outages and/or acts of God.
2. Without prejudice to the foregoing, the total liability of Melita (if any) arising out of this Agreement, in any one year, shall not in any circumstances exceed the total sum of charges paid by you for the Service/s in that year.
MISCELLANEOUS
1. We may transfer our rights and obligations under this Agreement upon giving notice. You may not transfer your rights or obligations under this Agreement.
2. This Agreement contains the whole Agreement between you and us and any previous agreement in respect of the Services to be provided pursuant hereto is revoked by this Agreement. Nothing which is said to you by or on our behalf forms part of this Agreement. If for any reason any term of this Agreement cannot be enforced or relied upon, all other terms of this Agreement shall remain valid and binding.
3. Headings to the articles of the Agreement are for ease of reference only and shall not affect the interpretation or construction thereof.
4. The failure of either party to insist upon strict performance of any provision of this Agreement, or to exercise any right or remedy to which it is entitled under or in connection with this Agreement, shall not constitute a waiver thereof, and any waiver of any default shall not constitute a waiver of any subsequent default.
5. Without prejudice to any other provision contained in this Agreement any notices we or you give each other shall be in writing and must be delivered by hand, sent by fax, by email or ordinary post to you at your registered address or to us at Gasan Centre, Triq il-Merghat, Zone 1, Central Business District, Birkirkara, CBD1020. Any written notice sent to you by us is deemed to have been received by you by the following working day.
6. Melita cannot accept responsibility for offers related to the provision of the Service made elsewhere than in its own website, advertisements or publications or for any promises, representations, waivers, indulgences or other purported variations of these Terms unless confirmed in writing by an authorised representative of Melita.
7. This Agreement shall be governed, construed and interpreted in accordance with the Laws of the Republic of Malta. The parties submit to the jurisdiction of the Courts of Malta.
ACCESS TO EMERGENCY SERVICES
1. Customers wishing to call the Emergency Services can call the short code number as may be applicable from time to time. Currently the number is 112. Melita declares and the Customer acknowledges that the Equipment is dependent on electricity for performance. Accordingly, in the event of power outages your Service (including access to emergency services) will cease to function. Emergency Services can trace the location You are calling from and disclose it with other authorities if so required.

SCHEDULE OF CHARGES AND TARIFF

The following is the Schedule of Charges and Tariff, including where applicable, specific tariff terms and conditions:

SCHEDULE OF CHARGES

Television Installation Charge	€45	Change of Equipment Charge	€15
Internet Installation Charge	€45	Collection Of Equipment Charge	€45
Fixed Telephony Installation Charge	€45	Lost, Stolen Or Damaged Digibox/CAM Charge	€50
Installation/Removal Of Additional Television Outlet Charge	€45	Lost, Stolen Or Damaged ADB/Hybrid STB Charge	€100
Relocation of Outlet Charge	€45	Lost, Stolen Or Damaged Remote Charge	€10
Service Transfer Charge	€60	Lost, Stolen Or Damaged Internet Modem Charge	€100
Disconnection Charge	€45	Lost, Stolen or Damaged DOCSIS 3.1 Modem	€150
Reconnection Charge	€45	Lost, Stolen or Damaged ONT Modem	€200
Late Payment Charge	€4	Lost, Stolen or Damaged Wi-Fi Extender	€100
Monthly Voluntary Suspension Charge	€5	Monthly Wi-Fi Modem Charge	€2
Monthly Paper Bill Charge	€2	Wi-Fi Setup Charge	€45
Payment Processing Charge	€5	PC Setup Charge	€45
Payment and/or Administrative Reversal Charge	€12	Monthly Charge For Email Forwarding Service Beyond 12 Months	€7
Early Termination Fee	€150	Home Visit Charge	€45
Issue of eSim or Replacement Charge	€10	1st Am – Last Pm Appointment Charge	€15

Specific Terms & Conditions

The following are the Terms and Conditions applicable in respect of the Handset (“the Offer”) being provided to you (“the Customer”) by Melita Limited (“Melita”). Access to and use of this Offer is subject to the following Terms and Conditions.

The Offer shall commence on the 21 November 2024 and will continue thereafter unless and until it is terminated by Melita.
This Offer is available to existing and new Customers subscribed to an Endless mobile post-paid plan (the “Tariff”).
Customers subscribing to this Offer shall pay a one time Activation Fee of €25 and enter into a 36 month term agreement with Melita (hereinafter referred to as the ‘Agreement’).
Upon subscription the Customer shall benefit from a handset of their choice from a selection provided by Melita and shall pay a monthly fee in accordance with the handset chosen for the 36 month term. Depending on the handset chosen, the Customer shall pay a lump sum upon signature of the Agreement. The Customer shall receive an extended warranty for the full duration of the 36 month term, provided one remains subscribed to the Offer and continues to pay the monthly fee.
This Offer is subject to there being in force an active Tariff agreement. If the Tariff expires before the 36 months, the Customer shall renew its current Tariff or subscribe to a new Tariff to continue benefiting from this Offer.
Should the Customer terminate his Agreement before the lapse of the 36 month term or does not maintain an active Tariff, the Customer shall immediately pay the remaining balance of the handset cost in full as a lump sum. In such an event, the extended warranty and any discounts provided shall be forfeited upon the termination of this Agreement.
This clause shall apply to Customers subscribed to the Tariff which consist of post-paid mobile plans.
1. Customers may enter into a new agreement and benefit of a new handset, however, any outstanding charges tied to the original agreement shall have to be paid;
2. Customers subscribed to more than one Tariff or post-paid mobile plan may benefit from the Offer depending on the number of Tariffs or mobile post-paid plans they are subscribed to (for each Tariff or mobile post-paid plan a Customer may subscribe to one Offer except as described in clause 6 (i) above).
Customers shall be subscribed to a direct debit mandate for the entire duration of the Offer.
Melita reserves the right to accept or refuse you as a Customer subject to:
1. Valid proof of identity and evidence of residency in Malta;
2. Being a Melita customer for a minimum of six (6) months;
3. Having set up a direct debit mandate for a minimum of six (6) months; and
4. Melita reserves the right to conduct a credit worthiness assessment and check that the Customer qualifies for the Offer in line with Melita’s current credit policy.
All charges deriving from this Offer include VAT but exclude any other applicable taxes, unless otherwise explicitly stated.
The Customer will continue to be responsible for paying the monthly fee throughout the 36 month term, even if the handset is damaged, lost, or stolen.
The Customer is responsible for the proper care and use of the handset. Any damage caused by misuse, neglect, or accidental incidents may not be covered under the warranty, and the Customer may be liable for repair or replacement costs in such cases.
Customers subscribing to this Offer shall also be bound by Melita’s Standard Terms and Conditions and any other relevant terms and conditions shall apply, provided that in case of conflict, these Terms and Conditions shall apply.
Melita reserves the right to suspend, amend or otherwise alter this Offer and these Terms and Conditions at any time by giving you 30 days’ written notice of such amendments and such amendments shall automatically become part of these Terms and Conditions at the end of the said notice period. If you do not accept any such amendments, you have the right to migrate on to a different tariff plan or terminate the service without incurring any penalty during the 30 day notice period.