Covering Period: 1st January 2026 till 30th June 2026
Date of Publication: 2nd October 2026
Supply Time for Initial Connection (Fixed Services) | |
|---|---|
| Parameter | Result |
| The time by which the fastest 50% of orders are completed | 3 days |
| The time by which the fastest 95% of orders are completed | 17 days |
| The time by which the fastest 99% of orders are completed | 38 days |
Bill Correctness Complaints (Fixed and Mobile Services) | |
|---|---|
| Parameter | Result |
| The proportion of bills resulting in a customer complaint about the correctness of a given bill | 0.00629 % |
Customer Care Response Time (Fixed and Mobile Services) | |
|---|---|
| Parameter | Result |
| Mean time to answer calls | 53 seconds |
| Percentage of calls answered within 20 seconds. | 69 % |
| Operating hours of all customer care channels offered: | |
Customer Complaints Resolution Time (Fixed and Mobile Services) | |
|---|---|
| Parameter | Result |
| The time by which the fastest 80% of complaints have been resolved | 0.23 hours |
| The time by which the fastest 95% of complaints have been resolved | 0.23 hours |
| The percentage of complaints resolved any time stated as an objective by the service provider | 98 % |