Frequently Asked Questions

• I already have a SIM, how can I ask for an eSIM?

Firstly, ensure that your phone is compatible with eSIM technology. 

The most convenient method to replace your existing SIM is by logging into MyMelita and selecting My Services, followed by the phone number for which you wish to replace the SIM. 

Please be aware that upon requesting your eSIM, your current physical SIM will be immediately deactivated, resulting in a loss of all connectivity. This means that until the new eSIM is successfully added to your phone, you will be unable to make or receive calls, send SMS, or access any data. 

It is recommended to initiate this process when you have access to WiFi or other internet connectivity options on your phone. 

Keep in mind that this process is irreversible. Once you request your eSIM, your physical SIM will be permanently deactivated and cannot be reactivated or reused. You can remove your SIM from your phone once the replacement is complete. 

Contribute to environmental protection by responsibly disposing of your deactivated physical SIM card as electronic waste at the nearest recycling facility. 

• I already have an eSIM can I transfer it to another phone? 

No, it is not possible to transfer an eSIM to another phone. It’s important to note that each eSIM can only be used once, and subsequent transfers to different devices are not supported. Please make sure to activate your eSIM on the specific device you intend to use it with. 

• What happens if I lose my phone? 

While we hope you won’t need to if such an event occurs, reach out to us through our online chat, and we’ll assist in suspending your service. 

• What happens if I change my phone, would I be able to still use my eSIM? 

If you happen to change your phone, it’s important to note that the eSIM QR code and link are designed for single use. Once activated, attempting a second activation is not possible. In the event that you need a new eSIM, please contact us, and standard eSIM charges will apply for the replacement.

• Can I use more than one eSIM in my phone?

Certain eSIM-enabled phones offer the capability to store multiple eSIMs, although the majority can only support the use of one eSIM at a time. To determine the capacity of your device, access the Settings on your phone or refer to the device specifications. This will provide information on the number of eSIMs that can be added to your phone.

• I am buying a new phone, how can I check if it has an eSIM?

Consider utilizing the eSIM filter on our Smartphone page; it’s a convenient tool for quickly exploring the variety of phones equipped with eSIM functionality. This allows you to narrow down your options and find devices that align with your preference for eSIM technology.

• Can I use eSIM with my wearable device? 

If your device supports eSIM functionality, you have the flexibility to choose from any of our plans that align with your specific requirements.