What will happen when I take my phone into the store for repair?

Our advisor will try to diagnose the fault. We may be able to fix it without having to keep your phone. Please be prepared to demonstrate the fault (if possible) as this will help the advisor in the diagnosis.

If your phone needs to be sent for repairs the advisor will:

  • Check that you have backed up your information (as these might be deleted during the repair)
  • Ask for any accessories that may be needed during the repair

Our repair centre will do their best to get your phone back to you by the agreed collection date. But there are exceptions to this such as when parts cannot be sourced immediately. This may result in a delay. If your repair is delayed, you will be kept informed of progress at all times.

The store will also advise you of some likely outcomes of the repair, such as what happens if the repair centre cannot identify a problem with your phone or if the damage is not covered by the manufacturers’ warranty.