My internet is offline on eero
If your eero node is offline, check your LED status:
Solid red: eero is not connected to the internet
If your eero is connected with an Ethernet cable, check the below:
- Disconnect and reconnect the Ethernet connection from both ends
- Change the Ethernet cable port from the eero
- Try a new Ethernet cable
If your eero is connected through a wireless connection, check the below:
- Check placement
- Swap eero with the other eero in network
- Move the eero closer to the other eero in network
- If eero is still without connection, eero device needs to be changed
No light: eero doesn’t have power (or eero LED is turned off)
If your eero LED’s are off, ensure that it is connected with a power supply.
If the issue is still persisting, check the below:
- Swap power adapter with another functioning adapter
- Plug eero into a different wall socket
If the above points do not solve your internet issue and the LED remains off, contact us so that we may check further.