My internet is offline on eero

If you are experiencing an issue, you can perform basic troubleshooting within the eero app.

Open the eero app menu and select “Help”.

If your eero node is offline, check your LED status:

Solid red : eero is not connected to the internet

If your eero is connected with an Ethernet cable, check the below:

  • Ensure a solid Ethernet connection
  • Disconnect and reconnect the Ethernet connection from both ends
  • Change the Ethernet cable port from the eero
  • Try a new Ethernet cable

If your eero is connected through a wireless connection, check the below:

  • Check placement
  • Swap eero with the other eero in network
  • Move the eero closer to the other eero in network
  • If eero is still without connection, eero device needs to be changed

Solid white : eero connected to the internet

Try resetting your eero node by following the below steps:

eero node with reset button

Soft reset:

A soft reset will clear all network configurations for eero but preserves its sessions. This keeps the eero on the network and saves its logs and advanced settings such as IP reservations and port forwarding configurations.

  • Hold the reset button for 7 seconds until the LED flashes yellow
  • Release the reset button
  • The eero LED should return to a solid white colour with a green outline in the eero app

If a soft reset did not solve the issue, try performing a hard reset by following the below points.

Hard reset:

A hard reset will clear all network configurations, clear its sessions and logs and eero is removed from the network.

Note : Performing a hard reset on a gateway eero (the one connected to the modem), will remove the entire network and all settings for that network.

  • Hold the reset button for 15 seconds until the LED flashes red
  • Release the reset button
  • The eero LED light should flash blue, indicating that the eero is ready to be set up again.

If a hard reset on your eero doesn’t solve your internet issue and the LED remains solid white, eero pod needs to be changed.

No light : eero doesn’t have power (or eero LED is turned off)

If your eero LED’s are off, ensure that the node is properly plugged with power supply.

If issue is still persisting, check the below:

  • Swap power adapter with another functioning adapter
  • Plug eero into a different wall socket

If the above points do not solve your internet issue and the LED remains off, eero pod needs to be changed.