Eero Troubleshooting

Most popular questions

• How do I set up Plume?

  Follow a few easy steps to learn how to set up Plume WiFi.

  Click here to read the full article.

• Pod health

  Pod health takes into account the WiFi signal strength, the speed of data transmission and available airtime to send and receive data from the upstream connected pod.

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• My device is not connecting to StellarWiFi, what should I do?

  If you’re having issues with connecting your device with StellarWiFi, here’s what to check.

  Click here to read the full article.

• Why are some pods offline on my network?

  If your pod is appearing disconnected or offline, here’s what to check.

   

   

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• Register for Plume using MyMelita

  Enjoy all the wonderful benefits that come with your Plume membership, including easy guest access to your home WiFi with the tap of a finger and advanced parental controls.

  Click here to read the full article.

• I lost my internet connection

  If you’ve lost your internet connection, here’s a list to find what is causing the problem.

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• How do I run Device Speed Test on my Plume WiFi connection?

  Device Speed Test is available for devices running Plume App.  Follow a few steps to run a device speed test.

  Click here to read the full article.