eero Troubleshooting

Most popular questions

• How do I run Device Speed Test on my Plume WiFi connection?

  Device Speed Test is available for devices running Plume App.  Follow a few steps to run a device speed test.

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• How do I set up Plume?

  Follow a few easy steps to learn how to set up Plume WiFi.

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• Will pods work when plugged into a surge protector or extension cord?

  You can plug a pod into a power strip, adapter, extension cord or surge protector. 

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• Pod health

  Pod health takes into account the WiFi signal strength, the speed of data transmission and available airtime to send and receive data from the upstream connected pod.

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• Register for Plume using MyMelita

  Enjoy all the wonderful benefits that come with your Plume membership, including easy guest access to your home WiFi with the tap of a finger and advanced parental controls.

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• I lost my internet connection

  If you’ve lost your internet connection, here’s a list to find what is causing the problem.

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• Where can I locate a device’s MAC and IP addresses?

  The Plume App’s landing screen displays a count of Connected Devices at the bottom of the page

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