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Setup Errors

“No internet connection” error when creating an account

“Incomplete username” error while creating an account

Incorrect verification code while setting up the eero account

Expired verification code when setting up eero account

Bluetooth error on eero

“No eero found” error

“eero already registered” error

“Multiple eeros found” error

Network name and password errors

Most popular questions

  • How do I set up Plume?

    Follow a few easy steps to learn how to set up Plume WiFi.

    Click here to read the full article.

  • My device is not connecting to StellarWiFi, what should I do?

    If you’re having issues with connecting your device with StellarWiFi, here’s what to check.

    Click here to read the full article.

  • Register for Plume using MyMelita

    Enjoy all the wonderful benefits that come with your Plume membership, including easy guest access to your home WiFi with the tap of a finger and advanced parental controls.

    Click here to read the full article.

  • What is Advanced Settings used for?

    The advanced settings provide you access to Advanced router features.

    Click here to read the full article.

  • Would it be better to just connect devices directly into StellarWiFi Ethernet port on a pod versus over WiFi?

    You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable.

    Click here to read the full article.

  • Why are some pods offline on my network?

    If your pod is appearing disconnected or offline, here’s what to check.

     

     

    Click here to read the full article.

  • Plume activation on MyMelita mobile application

    Follow a few easy steps to activate Plume on your MyMelita mobile application!

    Click here to read the full article.