Top Up Pay Bill
Top Up Pay Bill
close

Favorite Topics

Help Topics

To get more help click here.

home keyboard_arrow_right Help keyboard_arrow_right StellarWiFi keyboard_arrow_right Eero Pods keyboard_arrow_right Managing your account

Managing your account

How do I verify my login credentials to access the eero app?

Do I need a password to log into my eero? I think I forgot my password!

How do I update the phone number or email associated with my account?

Most popular questions

  • How do I set up Plume?

    Follow a few easy steps to learn how to set up Plume WiFi.

    Click here to read the full article.

  • My device is not connecting to StellarWiFi, what should I do?

    If you’re having issues with connecting your device with StellarWiFi, here’s what to check.

    Click here to read the full article.

  • Register for Plume using MyMelita

    Enjoy all the wonderful benefits that come with your Plume membership, including easy guest access to your home WiFi with the tap of a finger and advanced parental controls.

    Click here to read the full article.

  • Pod health

    Pod health takes into account the WiFi signal strength, the speed of data transmission and available airtime to send and receive data from the upstream connected pod.

    Click here to read the full article.

  • Why are some pods offline on my network?

    If your pod is appearing disconnected or offline, here’s what to check.

     

     

    Click here to read the full article.

  • How do I run Device Speed Test on my Plume WiFi connection?

    Device Speed Test is available for devices running Plume App.  Follow a few steps to run a device speed test.

    Click here to read the full article.

  • What is Advanced Settings used for?

    The advanced settings provide you access to Advanced router features.

    Click here to read the full article.