Managing your account

Most popular questions

• I lost my internet connection

  If you’ve lost your internet connection, here’s a list to find what is causing the problem.

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• How do I set up Plume?

  Follow a few easy steps to learn how to set up Plume WiFi.

  Click here to read the full article.

• Register for Plume using MyMelita

  Enjoy all the wonderful benefits that come with your Plume membership, including easy guest access to your home WiFi with the tap of a finger and advanced parental controls.

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• How do I run Device Speed Test on my Plume WiFi connection?

  Device Speed Test is available for devices running Plume App.  Follow a few steps to run a device speed test.

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• Why are some pods offline on my network?

  If your pod is appearing disconnected or offline, here’s what to check.

   

   

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• How do I view my network speeds?

  Viewing your network speeds is super easy with the Plume App!

  Click here to read the full article.

• Pod health

  Pod health takes into account the WiFi signal strength, the speed of data transmission and available airtime to send and receive data from the upstream connected pod.

  Click here to read the full article.