I have no TV (black/blue screen)

Check your TV and setup

  • Look at the front of your set-top box, the Power light should be green and a channel number should be displayed
  • If you are connected through HDMI on your TV remote, press: Source, AV or Home, depending on your remote control

Check your cables

  • Your set-top box should be connected to your TV with an HDMI cable
  • Make sure both ends are connected securely. The best way to do this is to unplug and reconnect each end of the cable
  • If a spare HDMI socket is available on your TV, try connecting to that instead
  • If this doesn’t help, try using a spare HDMI cable or try the HDMI cable with a different device

Restart your set-top box

  • Use the power switch on the back to switch off your box
  • Leave it for 15 seconds before switching it back on
  • Turn the box ON again

Checking the IP connectivity

The TV box requires an active internet connection. To check if your box is getting an internet connection:

  • Go to the menu by pressing the OK button
  • Go to ‘My World‘ and select Settings
  • Select the Network option
  • Make sure that the active interface is displayed as Ethernet (if connected directly with a cable) or Wireless (if you are using WiFi)
  • Make sure that the Link Status is Active