I can see the picture but can’t hear the sound

Are you not getting any sound on all channels?

To fix this, please follow the instructions below:

  • Check if you have pressed the MUTE button from both TV and STB
  • If you are connected with Phonos Cable between the STB and the TV, check that the Phonos cable is connected properly
  • Switch the STB OFF and back ON
  • If this still doesn’t work try connecting the STB box to another TV Set
  • If none of the above works contact us when you are home so that we can check further