I can see the picture but can’t hear the sound
Are you not getting any sound on all channels?
To fix this, please follow the instructions below:
- Check if you have pressed the MUTE button from both TV and STB
- If you are connected with Phonos Cable between the STB and the TV, check that the Phonos cable is connected properly
- Switch the STB OFF and back ON
- If this still doesn’t work try connecting the STB box to another TV Set
- If none of the above works contact us when you are home so that we can check further