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Troubleshooting

No picture on all channels

The picture is smaller/larger than the size of the TV set

I can’t see the picture but can hear the sound

My picture keeps freezing or breaking into squares

I have a black/blue picture with no sound

Some channels are missing from the channel list

I can see the picture but can’t hear the sound

Most popular questions

  • Connecting ADB Box with Arris modem via WPS

    Learn how to connect your NexTV Decoder to the internet via your Arris modem to enjoy all the interactive benefits of NexTV!

    Click here to read the full article.

  • Melita Sports with 8 HD TSN channels

    Melita is now broadcasting top-flight football, 8 HD Channels are available.

     

    Click here to read the full article.

  • Installing the NexTV box

    Installing the NexTV box is super easy when following our step-by-step guide!

    Click here to read the full article.

  • Melita NexTV user guides

    Our guides help you use and self-install NexTV!

    Click here to read the full article.

  • How can I see the schedule of programs of different channels?

    You can easily see the schedule of programs being viewed on different channels.

    Click here to read the full article.

  • What is the minimum Internet speed requirements for NexTV App?

    The app can use up to 400kbps.

    Click here to read the full article.

  • The picture is smaller/larger than the size of the TV set

    In the case that your picture is smaller or larger than the TV set, follow our step-by-step guide.

    Click here to read the full article.