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Troubleshooting

No picture on all channels

The picture is smaller/larger than the size of the TV set

I can’t see the picture but can hear the sound

My picture keeps freezing or breaking into squares

I have a black/blue picture with no sound

Some channels are missing from the channel list

I can see the picture but can’t hear the sound

Most popular questions

  • Melita Sports with 8 HD TSN channels

    Melita is now broadcasting top-flight football, 8 HD Channels are available.

     

    Click here to read the full article.

  • Connecting ADB Box with Arris modem via WPS

    Learn how to connect your NexTV Decoder to the internet via your Arris modem to enjoy all the interactive benefits of NexTV!

    Click here to read the full article.

  • What is the minimum Internet speed requirements for NexTV App?

    The app can use up to 400kbps.

    Click here to read the full article.

  • Installing the NexTV box

    Installing the NexTV box is super easy when following our step-by-step guide!

    Click here to read the full article.

  • Reset Digibox HD to factory default

    When performing a factory reset, any personal changes will be deleted and the box will revert to the default settings.

    Click here to read the full article.

  • Reset NexTV Box to factory default

    If you’d like to perform a factory reset on your NexTV box, follow a few easy steps.

    Click here to read the full article.

  • The picture is smaller/larger than the size of the TV set

    In the case that your picture is smaller or larger than the TV set, follow our step-by-step guide.

    Click here to read the full article.