I have a black/blue picture with no sound

Don’t worry. This issue can be easy to solve if the TV is not set up on the correct source.

  • Confirm that the Television set is on
  • Confirm that the STB is not in Standby mode. You can confirm by looking at the front panel and you should see the channel number displayed. If the time is displayed then switch on the STB from the STB remote.
  • Check the HDMI or Phonos cable between the TV and the STB