Troubleshooting

Most popular questions

• Keeping your existing fixed telephony number – Landline Number Portability

  Fill a form if you would like to keep your existing telephone number when joining Melita.

  Click here to read the full article.

• How can I make my number ‘private’ when doing an outgoing call?

  When doing an outgoing call, you can easily set your Caller ID to private.

  Click here to read the full article.

• Call diverts

  You can easily transfer your call to your selected second number, here’s how.

   

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• How can I activate call forwarding?

  Call forwarding allows you to forward your incoming calls on specific conditions to a particular number you choose.  Follow our step-by-step guide to learn how to forward your incoming calls.

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• Does your telephone service not work at all?

  If your telephone service does not work at all, here are a few steps you should follow.

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• Will I be charged if I have call forwarding activated ?

  The call forwarding feature is provided for free, but the calls you forward will be charged according to your subscription.

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• Are you unable to make outgoing calls in general?

  If you are unable to make outgoing calls in general, this is what you need to check.

  Click here to read the full article.