Troubleshooting

Most popular questions

• Are you unable to receive incoming calls in general?

  Here are the steps you need to follow if you’re unable to receive incoming calls.

  Click here to read the full article.

• How do I keep my existing telephone number when leaving Melita?

  It is sad to see that you are thinking of leaving us.  You can keep your existing telephone number when you decide to leave Melita.

  Click here to read the full article.

• Do not disturb

  If you are unavailable for a period of time, you can make use of the ‘Do not disturb’ feature.

  Click here to read the full article.

• Keeping your existing fixed telephony number – Landline Number Portability

  Fill a form if you would like to keep your existing telephone number when joining Melita.

  Click here to read the full article.

• How can I make my number ‘private’ when doing an outgoing call?

  When doing an outgoing call, you can easily set your Caller ID to private.

  Click here to read the full article.

• Are you unable to make outgoing calls in general?

  If you are unable to make outgoing calls in general, this is what you need to check.

  Click here to read the full article.

• Does your telephone service not work at all?

  If your telephone service does not work at all, here are a few steps you should follow.

  Click here to read the full article.