Troubleshooting

Most popular questions

• How do I keep my existing telephone number when leaving Melita?

  It is sad to see that you are thinking of leaving us.  You can keep your existing telephone number when you decide to leave Melita.

  Click here to read the full article.

• Are you unable to receive incoming calls in general?

  Here are the steps you need to follow if you’re unable to receive incoming calls.

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• Keeping your existing fixed telephony number – Landline Number Portability

  Fill a form if you would like to keep your existing telephone number when joining Melita.

  Click here to read the full article.

• Does your telephone service not work at all?

  If your telephone service does not work at all, here are a few steps you should follow.

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• How can I make my number ‘private’ when doing an outgoing call?

  When doing an outgoing call, you can easily set your Caller ID to private.

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• Are you unable to make outgoing calls in general?

  If you are unable to make outgoing calls in general, this is what you need to check.

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• Call Forwarding

  Call forwarding allows you to forward your incoming calls on specific conditions to a particular number you choose.  Follow our step-by-step guide to learn how to forward your incoming calls.

  Click here to read the full article.