Troubleshooting

Most popular questions

• Are you unable to receive incoming calls in general?

  Here are the steps you need to follow if you’re unable to receive incoming calls.

  Click here to read the full article.

• How do I keep my existing telephone number when leaving Melita?

  It is sad to see that you are thinking of leaving us.  You can keep your existing telephone number when you decide to leave Melita.

  Click here to read the full article.

• Does your telephone service not work at all?

  If your telephone service does not work at all, here are a few steps you should follow.

  Click here to read the full article.

• Keeping your existing fixed telephony number – Landline Number Portability

  Fill a form if you would like to keep your existing telephone number when joining Melita.

  Click here to read the full article.

• How can I make my number ‘private’ when doing an outgoing call?

  When doing an outgoing call, you can easily set your Caller ID to private.

  Click here to read the full article.

• Call Forwarding

  Call forwarding allows you to forward your incoming calls on specific conditions to a particular number you choose.  Follow our step-by-step guide to learn how to forward your incoming calls.

  Click here to read the full article.

• How can I connect my telephone set with the modem?

  Connecting your telephone with your modem is simple, follow our short step-by-step guide.

  Click here to read the full article.