Why is a deposit required?

When you apply for a service with us, we may need you to make a deposit as a form of security. This will depend whether a credit history could be established, or on the results of your credit check.

The deposit can be refunded back! How?

  • By activating a Direct Debit or a Recurring Payment Method (PACC) via MyMelita. This is applicable only if a clear credit history is established. The deposit will be released onto your Melita account.
  • Upon termination of offer or account. You would need to complete a Credit bank transfer form. Once you have downloaded and completed the form, you are kindly requested to send it back to Melita’s Customer Care team oninfo@melitaltd.com.